Showing results for 
Search instead for 
Did you mean: 
Level 2

PR taxes stopped being deducted

Why would PR suddenly stop deducting the State and Fed taxes and liabilities?  And how do I correct it ?  I have had to manually enter the tax deductions, UI etc for 2 weeks now.  Other deductions are not affected, only taxes

5 Comments 5

PR taxes stopped being deducted

Hello heizac,


Thank you for joining the QuickBooks Community! I will be delighted to assist you here. First, could you tell me which state these taxes are related to? The reason I am asking is that some states do have a limit on UI. This could be one of the reasons why it is not calculating. Another could be an update to the tax table. However, once you provide this information, we can continue to navigate this issue. 


I will be looking out to your response! Until then, take care!  





Level 3

PR taxes stopped being deducted

Make sure your payroll subscription is active and your updates are current. 

Level 2

PR taxes stopped being deducted

I've done all the troubleshooting, it's a brand new active subscription , update are current and then gives me the error trying to send usage data ps 038, I've identified the paychecks "stuck" .  verified data, rebuild  didn't work.  This QB Payroll enhanced worked wonderfully for 1.5 months and then started this crap -  not a happy customer

Level 2

PR taxes stopped being deducted

it's Maryland and absolutely no taxes are being deducted-  amployee Federal, medicare, SS, and state and not employer taxes as well... nothing just straight gross wages is what it wants to pay.  It was working fine for 1.5 months and then started this.  very very very frustrated

QuickBooks Team

PR taxes stopped being deducted

I hear you on this, @heizac. I'm here to help ensure the payroll taxes are included and calculated properly when running payroll in QuickBooks Desktop (QBDT).


I appreciate for letting us know about the things you've done so far to fix the issue. I can see that you've already downloaded the latest payroll tax table in QuickBooks Desktop. In this case, we need to revert your employee's paycheck. This is done to refresh your payroll information and for the taxes to calculate.


Here's how:

  1. Open your employee's Payroll Information.
  2. Right-click the name of your employee which is highlighted in yellow.
  3. Select Revert Paycheck



If the issue persists, I'd recommend contacting our QuickBooks Desktop Payroll Care team. They have the tools to investigate this issue and perform other troubleshooting steps if necessary.


Moreover, you can check out this article you can use in the future when tracking your business expenses in QBDT: Understand reports. This includes steps on how to modify and narrow down the data you need to get.


Keep me posted if you have any other concerns about your payroll. I'll be happy to lend a helping hand.

Need to get in touch?

Contact us