Just to warn any others that might go down this path... I was contacted in November with this money saving offer to upgrade from Premier to Enterprise Gold and eliminate the per employee direct deposit fees. I have NEVER had such a nightmare. They forgot to cancel my annual payroll subscription in place (needs to happen) so they have continued to bill me those fees (along with the new higher Gold subscription fee). I have spend endless hours on the phone (and listening to the hold music) only to find out that 95% of the staff aren't educated on the pricing for the product. Never have I called in and not had to work with at least 5 different agents and spent at least 2 hours each time. I've been promised actions by 3 agents that never happened.
Their website actually does say that the direct deposit fees are included in the subscription but again, staff doesn't know that. Along with that one thing they don't advertise and most agents aren't aware of, if you want to get off the Enterprise edition and go "backwards" to Pro, Premier, etc. your company files will not open in those products. There are products out there that apparently can be used to convert the data ($$) and there is a team at Intuit that does this work. Getting them and getting the work scheduled is another issue. I'm told it takes days for the conversion and many of us can't go days without of data. Regardless, I've used these products for over 15 years and have been pleased. This on the other hand has been a major waste of time. I'll also mention after the W-2 load issues they had last year, you would think that problem would be working. I had several "random" employees who couldn't get to their W-2's where others were fine. All sent in the same load.
