Please help!!
I logged on to my Payroll Subscription account and accidentally deleted one of the EINs I manage.
I'm now unable to run payroll for that company when I open the company file.
I reached out to support and after 3+ hours with chat and phone support, still no resolution. One rep said to create a new company file. I have years worth of data and payroll data.
Isn't there a way for them to re-add the deleted EIN and once I sync on my end, it verifies the account? It's hard to believe that they don't have a workaround for that? It's very frustrating.
If someone can provide any insight, really appreciated.
I'm using QB Accountant Desktop Plus 2023 with Enhanced Payroll.
If I go to Employees | My payroll service | Account and Billing Information gives error message unable to verify.
Error 30159 - PSP exception for PSI/EIN - entitlement is enabled, but entitlement unit is deactivated.
The EIN will need to be added back from their end or some other way to reset it on my end? Please help. Thank you
