It isn't the kind of experience that we want you to come across, nickli.
Since your interaction with our phone support agents is confidential, only them can check on the follow up of your request. That said, I'd recommend reaching out to them at a later time.
When contacting our support, you can enter your case number as a short description of your concerns. From there, the new agent will directly look into it and verify the updates.
Also, feel free to visit our Help page for few solutions to your How do I questions.
I'll be around whenever help is needed. Keep safe!
