Good evening, @cynsnow1.
Congrats on making your first post here in the Community. I can help you get in touch with our Customer Support Team.
Since you're unable to get in touch with our support team through your account, using this link would be the best route: What can we help you with?
This is a link to our team chat. After you filled out all the information, you can also request a callback if need be.
Let me know how it goes. I hope this helps and gets you in the right direction. Have a good one!
