QB Online FAILURE to transmit W2 Employer form to SSA

Thanks for updating us on the things you performed to receive the email confirmation, vmartinov.

I recommend contacting our QuickBooks Support Team again to have this further check and investigated. They are also equipped with tools that can be used to securely look into your account and dig deeper to determine the root cause of this.

Here's how:

1.  to the Help menu.
2. Select Talk to a human.
3. Type in your concern in the Type something field.
4. Click the send icon.
5. Choose I still need a human.
6. Click Contact Us.
7. Select the Send a message button.
8. Enter the necessary details, then click Continue.

For more information about W-2, I suggest checking this article: Get Answers to your W-2 Questions.

Additionally, I'm adding a QuickBooks Year-End guide for reference. This article contains details that'll help complete year-end tasks and end the year smoothly.

I appreciate your patience with this. Please know that we're always here to assist you if you have other payroll-related concerns or questions.

Your response is not helpful. I already went through the steps you mention and I talked to support. I spent two hours on the phone already with Support and they are not able to help me.

I'm going to contact the CEO, Sasan Goodarzi, maybe he can find someone who can troubleshoot this issue.

Has anybody had this issue happen for the 2019 w2s? After calling the SS Admin it appears that they never received w2s for any of our employees for the 2019 year, in turn causing a huge delay in IRS Returns. I can't seem to get an answer, and they were electronically submitted as well. 

I can see the importance of successfully filing your Form W-2s in QuickBooks Online (QBO) Payroll, @LRAM. That's why I'm here to guide you on the actions you need to take care of this issue.

When your 2019 Form W-2s aren't successfully filed, there should be an email notification about it. Since you've already confirmed with the SSA about the form's status, I'd recommend contacting our Customer Care team. They can securely pull up your account and identify the reason you're unable to electronically submit the form.

We've updated our support options in QBO. In case you want to talk to one of our representatives to relay this matter, you'll have to request a callback. You'll first have to check out our support hours to make sure we assist you on time. Here's how:

1. Go to the Help menu.
2. Choose Contact Us. 
3. Enter your specific concern in the What can we help you with? field. 
4. Click Let's talk. 
5. Select Get a callback. 
6. Enter your contact details. 
7. Click Confirm my call. 

I've attached a screenshot below for your reference.

In the meantime, I'm adding this article to answer the most common W-2 questions and be prepared for tax season: Get answers to your W-2 questions. It includes topics about form availability and electronic filing to name a few.

You're always welcome to comment below if you have other concerns about handling Form W-2s in QBO. I'm just around to help. Take care.

I feel your pain! Intuit failed to file and save my 2019 W2 A and D copies. They did save my B, C and 2 copies. Support tried to blame the error on me. Really? I'd expect better from them, maybe time to find new payroll provider.

I have the exact same thing happened to me too. I didn’t find out till I got a letter from Social Security two weeks ago

The same thing happened to me for 2019 and 2020. I didn’t find out until I got a letter from the Social Security administration  saying I didn’t file the W-2 or W3 forms for both years.

 What response did you get from the CEO? There are many people with this issue and QB is not properly addressing the root issue of their software not doing things correctly. 

Thanks for joining us here in the Community, JGrinder.

I understand how essential it is to successfully file W-2s in QuickBooks Online (QBO). 

Let me direct you to the right support available so this gets sorted out. Since Community is a public space and weren't able to pull up your account for security reasons. I recommend reaching out to our Support Team. They have the tools to check your account securely to pinpoint its root cause.

Here's how you can reach out to them:
 

1. Click the Help menu in the upper-right-hand corner.
2. Type in "Talk to a human", then press Enter.
3. Look for I still need a human and click on it.
4. Select Get help from a human or Contact Support Team.
5. Choose between Send a message, Schedule an appointment, or Get a callback.
    

You can also check this article for more details: Contact Payroll Support.

In case you need to print your W-2s in QuickBooks, you can refer to the printing W-2 forms in the QBO section of this article for the complete details: Print W-2 and W-3 forms.

Tag me in your reply if you have other concerns or questions about filling W2s in QBO. I’m more than happy to work with you again. Keep safe.

I just received an audit notice for my 2020 W-2s not being filed. What a nightmare. The same thing, I saw on my dashboard that it was filed electronically but I never received the W3 Transmittal. I checked with SSA and it is true, W2 was not filed by QBO and it was supposed to be. My QBO account is now closed. What a nightmare. I will have to most likely spend hours on the phone with QB.