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I need help. I am appalled at the lack of professionalism and knowledge of my payroll correction request. Please listen to the phone call I had with this agent, and review these messages.
My newest response from the case owner:
This has been reviewed by supervisors and we found out that the amount on FUTA is accurate already. We understand that you want to see your desired amount however as we study your account, the said employee is not exempted and that employee reached the wage cap for FUTA. If you wish to clarify this amount please reach out to your Federal Tax Agency.
The FUTA is only incorrect because she messed it up to begin with. Also, didn't address the fact that now I have a duplicate payroll entry on my chart of accounts, so all of my payroll liability and wages accounts are off in my books. Unreal. Then, before I could respond with the reconciliation spreadsheet I prepared, to try to help her understand all of the errors, she completed the case. With no resolution, aside from just informing me that I am incorrect in my FUTA calculations. I still sent the reconciliation spreadsheet to her, though I'm not hopeful she will even understand.
I have requested escalation over 4 times at this point, to no avail.
I would like to know the qualifications for these individuals making corrections on our behalf. I am a high level Accountant. I know how to do my books. And I know how to identify errors. And I could not have been more clear in what has been the problem from the get go.
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