I need help. I am appalled at the lack of professionalism and knowledge of my payroll correction request. Please listen to the phone call I had with this agent, and review these messages.
Summary: Requested payroll correction on 2/1/23 due to payroll module not loading in the historical paycheck data that I entered at set up. On 3/9/23, received notice the case was assigned, and I was asked to enter the data that needed to be added to the payroll module in a template and upload it. I completed that process. Agent then told me they entered everything and asked me to verify they entered it correctly. I notified the agent that the FUTA was entered incorrectly on one paycheck (entered as $4.50 instead of $7.50). A simple keying error from the agent. However, it has led to a SERIES of errors and adjustments and my books are now a mess. Instead of correcting the small $3.00 keying error, the agent adjusted Medicaid, which was never incorrect, but then that led to a request to have taxes refunded for the amount of the adjustment, which isn't necessary or correct. Then they adjusted FUTA by -$3.00, meaning FUTA was then off by $6.00 instead of $3.00. When they tried again, now I have a DUPLICATE paycheck showing up on my chart of accounts, so all of my payroll ledgers are incorrect at this point.
I have requested escalation (on the phone) and was denied. I called customer service today to ask for help, and when I asked for a manager they hung up on me. Please listen to the recording. I am an Accountant. I know how to do my books. I could correct all these issues myself, except for the fact that the system does not give me access to do so. These errors have tax implications. My books are currently a mess, through no fault of my own. I do not take this lightly. I am paying for a service and yet all I am getting is more work, from something that was supposed to simplify my life. I regret ever signing up for QB Payroll.
