I'm here to ensure you're able to export your payroll data, andyr.
Before proceeding, may I know the reason why the data isn't exported? This way, we'll be able to further investigate this.
As of now, I'd suggest logging in to your QuickBooks Online account via a private window. This doesn't use the existing cache files, which makes it a good place to determine if there's an issue with the browser.
Here are the keyboard shortcuts:
- Safari: Command + Shift + N
- Google Chrome: CTRL + Shift + N
- Mozilla Firefox or Microsoft Edge: CTRL + Shift + P
Once logged in, export your payroll data. If it does, let's clear the browser's cache. This removes its stored files to ensure the program performs efficiently.
You can also use other supported browsers. They'll provide the best and most secure experience with QuickBooks.
Additionally, I've included these articles that'll help you view payroll reports and manage taxes in QuickBooks Online.
Please keep us posted on your progress in exporting your payroll data. I'm determined to get this resolved. Hope to hear from you soon,
andyr.
