QB Payroll

Good afternoon, @ID1607. 

Thanks for asking your question here in the Community! 

Let's use a private browser or incognito window to help eliminate any errors or glitches that are in the system. Here's how depending on your browser session: 

• Google Chrome: Ctrl + Shift + N 
• Internet Explorer/firefox: Ctrl + Shift + P 
• Safari: Command + Shift + N 

If this works, go back to your regular session and clear your browser's history. If not, use another supported browser to see if that helps. 

Keep me updated on if this works for the issue. I'll be waiting for your response! 

Hi Candice, I am logged in QB through the Desktop App and not browser. How to go about it then?

Let's re-sort your list to fix this system behavior and choose the appropriate item to complete your vacation setup, ID1607.

When you observe any strange behavior in your list, re-sorting can help you fix it by restoring the list to its original order. To do this here's show:

1. From the Lists menu, select Payroll Item List.
2. Select the Include Inactive checkbox. If it's grayed out, there are no inactive names.
3. Go to the View menu, then select Re-sort Lists.
4. Select OK.
5. Close and reopen your company file.

In case the issue persists, ensure your QuickBooks Desktop (QBDT) is updated to the latest release and has the most recent payroll tax table. This way, we can guarantee the program is running with the newest fixes and patches.

Once everything is all set, create and run your payroll to pay your employees on time.

Feel free to get back to us if you have any other payroll questions or concerns about vacation setup. We are here to assist you in any way we can.