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vanaukenandco
Level 2

QB Time Mapping for paid breaks is broken when employee mapping enabled

Sharing with the community a frustrating limitation of Quickbooks time that has resulted in my client's employee being underpaid.

 

We have an employee who has two job titles with two different hourly rates. Despite QB Time advertising that setting this up is possible, it is very clunky and the software does not actually have good functionality for this.

The only way that QB time can be configured so that our employee can "clock in" to multiple hourly rats is to enable "employee control of payroll mapping" in QB time. Then, the employee can choose the payroll item for the job title with the corresponding hourly rate. Setting this up on the QB side was clunky and not straight forward.

 

But, now when employees have control over payroll item mapping, the functionality of paid 10-15 minute breaks is broken. The 10-15 minute paid breaks, which are set up correctly in QB time to be paid and show up as being "paid" in QB Time for the staff, is not actually mapped to a payroll rate. There is no way from the employee user log in to adjust the break mapping. The employer side cant do it and QB Time support cannot do anything about it.

 

QB Time proposed a workaround, which is to create a new customer called "10-15 minute break" and then set it up to the right hourly rate. Then the employee can choose that instead. Or, the employee just does not clock out for his breaks. But that causes HR documentation issues it and of itself.

 

Really disappointing software issue and I hope that QB time will look into this, and fix it so that employees can choose which job they're clocking into AND still enter their paid 10-15 minute breaks. This issue caused the paid breaks to not export out of QB time and then when my client ran payroll, didn't notice the error codes and resulted in the employee being underpaid approx 3 hours for every pay period.

3 Comments 3
Rasa-LilaM
QuickBooks Team

QB Time Mapping for paid breaks is broken when employee mapping enabled

Hi there, vanaukenandco.


I know this wasn’t an easy process for you and your workers. Every business wants to make sure their employees’ hours are tracked correctly to prevent underpayment.


We put a value on our customers’ voice when enhancing QuickBooks Time (QB Time) features or adding one. This will help our engineers determine what will work best for our users to make sure they have the best online experience. I recommend letting them know that streamlining the process of tracking different hourly rates is a time saver and beneficial for your business.


You’ll have to send this idea via feedback for inclusion in future updates. Follow the steps below to accomplish this task.


Here’s how:

 

  1. In QB Time, tap the Question mark icon in the upper right and choose the Suggest Idea menu.
  2. This will open a window that lets you enter your thoughts and feedback.
  3. Go to the Idea section and input your product suggestions.
  4. Click Send Idea to submit.

 

I don’t want to leave you empty-handed, so I’m adding a link that lets you access our self-help articles: QB Time get started. From there, you’ll see a list of topics that will guide you on the setup process, use the Advanced features, run reports, and manage your employees’ accounts and timesheets.


Keep in touch if you have additional questions about tracking different hourly rates or time data. I’m always ready to help and get this taken care of for you. Have a good one.

randyolson
Level 1

QB Time Mapping for paid breaks is broken when employee mapping enabled

Has this still not been resolved? We just started using Quickbooks Time and immediately ran into this problem. This seems like it should be a very baseline function, so to not have this resolved is pretty surprising and disheartening. We need to have our people clocking paid breaks for personnel management reasons, but if we do, the payroll sync to quickbooks is wrong and we have manually adjust everyone's payroll.

 

We're seriously considering abandoning time and going back to the other app we previously used and just manually input hours into quickbooks, frankly.

 

If there is a fix I'm not aware of please advise. 

randyolson
Level 1

QB Time Mapping for paid breaks is broken when employee mapping enabled

Has this still not been resolved? We just started using Quickbooks Time and immediately ran into this problem. This seems like it should be a very baseline function, so to not have this resolved is pretty surprising and disheartening. We need to have our people clocking paid breaks for personnel management reasons, but if we do, the payroll sync to quickbooks is wrong and we have manually adjust everyone's payroll.

 

We're seriously considering abandoning time and going back to the other app we previously used and just manually input hours into quickbooks, frankly.

 

If there is a fix I'm not aware of please advise. 

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