QuickBook Payroll started withholding 4 times more taxes. My net pay is less than 3K with 7K going to taxes. QB help is refusing assistance. Not sure what to do.

I may haven't personally experienced what you've been through, vassili-gorshkov.

But let me help you today and check why the tax calculation went high. Payroll wage and tax calculations in QuickBooks are derived from the payroll data and transactions you entered.

For QuickBooks to properly calculate correct wages and tax amounts, your employees and payroll items should be set up correctly. It is a recommended practice to run payroll reports on a regular basis to review your employees' payroll data.

Use the Payroll Details report to verify your employees' year-to-date (YTD) wage and tax calculations. Here's how to run the report:
 

1. Go to Reports and find the name of the report.
2. Enter the report name on the search field.
3. Search results appear when you enter a report name.
4. Select the report you want to view.
5. Filter your report by employee, date range, and work location, and then click Run report.
6. Keep changing the date range so you know when exactly the change of tax calculation occurs.
   
   

You can also browse this link to view useful information about your business and employees: Run payroll reports.

If calculations are incorrect, I suggest getting back in touch with our Payroll Team. They can correct your payroll and ensure taxes are calculated accurately. 

When contacting our Live Payroll Support Team, please use this link so you're routed to the right team: Contact Payroll Support.

In addition to this, I'm adding these links as references on how QuickBooks calculate taxes:
 

• See IRS Pub 15 for FIT Withholding tables.
• Check your State Agency's calculation method for the State Withholding calculation table.
   

Let me know how the contact goes by commenting below. I'll be right here to help you with concerning payroll.

Thank you for the reply but it doesn't help me a bit.

1.  No one touched the payroll settings, so something is definitely fishy/buggy going on here and no report is going to help it.

2. The help instructions do not work either.  I have already tired that and they refuse to help.

I appreciate for adding more details about your taxes concern, vassili-gorshkov.

I’m here to help and ensure your payroll taxes will withhold the correct amount. Let me route you in the right direction to fix the issue.

We’ll have to review your payroll data to identify the source of the discrepancy. This process requires the collection of personal information to open an account. For security purposes, I have to connect you to our Payroll Support Team.

They can check your Payroll Settings and transactions in a safe environment. Then, guide you on how to apply the permanent solution. Also, our specialists will make sure the federal and state taxes will deduct the right amount.  

Click on this link to get the support details and choose QuickBooks Online Payroll. This will display the support hours and types. Select Chat for real-time support and Get a callback to speak with an agent.

We’ve collated resources that will guide our customers on how to perform each payroll task. Pick the topic to see the complete steps: QBO Payroll.

Stay in touch if you have any clarifications or questions. I’ll be around to lend a helping hand. Have a good one.