QuickBooks Advanced On-Line Local Copy is failing.

bebonsulting · ‎December 22, 2021

QuickBooks On-Line Local Backup Copy Failing on Google Drive. The Quickbooks backup portal shows successful but there are no files or backups in my google drive. I've un-linked google and re-linked google drive. I've removed google drive from quickbooks, and removed quickbooks from google. This used to work before. Stopped working on 11/1. We need to have off-site, local copy of ALL financial data for regulatory compliance.

Kurt_M · ‎December 22, 2021

Thanks for reaching out here in the Community, @bebonsulting.

I'll point you in the right direction for support regarding your concern about the backup feature in QuickBooks Online Advanced.

I suggest you contact support, this way they can check the issue that you are experiencing and conduct further investigation.

If you have other questions or concern. Leave a comment below. I'm always around. Keep safe!

tcinema · ‎January 15, 2022

if only the customer service rep can provide any information. I called them to figure this out, she says searching the information. What a piece of crap support is this.

Fiat Lux - ASIA · ‎January 15, 2022

@tcinema

Have you tried opening your QBO account on any private/incognito browser to make sure?

tcinema · ‎January 17, 2022

Yes. FInally Customer says that there is an issue on their side that the local back up is not working, not sure when they will be a fix for it.

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QuickBooks Advanced On-Line Local Copy is failing.