Hi there, @Michael Cariaga.
I want to make sure you'll be guided to the right support. I'd like the opportunity to speak with you personally to address all of your concerns and regain your confidence in our ability to provide you with a great customer experience.
You can directly contact our QuickBooks Online Payroll Team using the phone number listed in this article: Contact Payroll Support.
Simply the click QuickBooks Online Payroll drop-down list, then go to the bottom section page to view our contact details.
On the other hand, you can schedule a callback so they can talk to you at your most convenient time.
To reach us, please follow these steps:
- Sign in to your QuickBooks Online Company.
- Click the (?) Help icon in the upper right-hand corner of the Dashboard.
- Select Talk to a Human.
- Enter a short description of your concern and press Enter.
- Click I still need a human.
- Select Contact Us to connect with our live support.
- Choose Get a callback.

You can also share with us the details of your concern in the QuickBooks Community page. My team and other QuickBooks users in this public are always here to help you as well.
In the meantime, I'd suggest visiting our Community Help website. This website shares helpful articles to read on different topics about QuickBooks. Just select a subject from the Topics drop-down menu.
We look forward to discussing this with you. You can always get back to me if there's anything else I can assist you with QuickBooks.