I wrote my employee a check, he cashed it and the bank made an error and cashed it for the whole dollar amount rather than including the change. I was able to get this adjusted and fixed through my payroll subscription but now I have the amount of the cashed check showing in my payroll liabilities account. Does this mean it is showing that this check is still a liability? How do I fix?
When I was helped by customer service, they voided the original check (in QB) and re created one in order to correct the taxes etc. then applied net offset of the amount since he had already cashed the check and was paid
The check that was already cashed by the employee sat in my bankfeeds transaction list, I categorized it under payroll expenses, but now I am wondering if that was the wrong thing to do? Any advise? If I move that check transaction will it correct my payroll liability amount?
Good day, quinn1.
Let me share some info about your concern.
When a downloaded transaction have a different amount than what is recorded in QuickBooks, you will be unable able to match them. Adding the transaction might cause incorrect data in your report.
Seeing that you have called our support team to correct the data, you'll want to exclude the transaction added from the bank feeds.
You can also delete the transaction by opening the payroll account in the Chart of Accounts. Once done, you can run a Payroll Checkup tool. This helps find problems that affect your liabilities. The tool will also verify your current setup by scanning your payroll data for missing info and discrepancies.
To learn more about the bank feeds and payroll reports, please check out these articles:
If you have additional questions about managing your payroll transactions or other concerns, please let me know by leaving a reply below. I'm just a few clicks away to help. Keep safe!
Thank you so much for your reply. I think I understand what you are saying and this is the direction I was leaning after researching the topic on my own. I went ahead and deleted the check which I had categorized under payroll expense that came in from my bankfeeds, but my Payroll Liabilities account still shows that amount, (in a positive amount) and my bank and QB bank are now that amount different. Did I miss a step?
Thanks again for your time
Thanks for getting back with the Community, quinn1.
Since your liability for the expense account on your check didn't go down as well, I'd recommend getting in touch with our Customer Care team. They'll be able to pull up your account in a secure environment, conduct further research, and create an investigation ticket if necessary.
They can be reached while you're using QuickBooks.
Be sure to review their support hours so you'll know when agents are available.
I'll be here to help if there's any additional questions. Have a great day!