Receiving timely support when you need assistance helps you finish all tasks and keep everything running smoothly, PME74091. I want to assure you that we're committed to helping all our customers, especially those like you who have been with us for a long time. With that in mind, let me clarify our support services.
For customers with active Payroll and QuickBooks Plus subscriptions, changing PIN and resolving data-related issues are included at no additional cost.
Before that, can you also tell us what number you contacted? There's a possibility you may have inadvertently connected with a third-party technical support group or a support scam. These unauthorized entities often charge for services that Intuit provides free to its customers.
You can read more details about possible fraud or support scams in this article: Identify suspicious activity, phishing scams, and potential fraud.
Please note that the most secure way of reaching out to our support teams is through the Help menu within your company file. Let me show you how:
- Go to the Help menu and select QuickBooks Desktop Help.
- Click Contact Us at the bottom of the screen.
- Give a brief description of your issue, then select Continue.
- Sign in to your account and select Continue with my account.
- We'll email you a single-use code. Enter your code and select Continue.
- If you have more than one account, select the account you want to use, and then click Continue.
- Choose between Chat or Callback.
Regarding the Direct Deposit PIN, the system will lock you out if an incorrect PIN is entered multiple times, which is not related to data issues. You will need to wait at least 15 minutes for the system to unlock so you can re-enter your PIN.
You can also follow these steps on how to reset it:
- Make sure to log in to your QuickBooks company file as admin.
- Go to the Employees menu, then click Send Payroll Data.
- Click the Send button in the Send/Receive Payroll Data window.
- Select Forgot your PIN? and enter your admin password.
- Click OK.
- Create a new PIN and confirm it.
- Choose Submit.
Additional details about the process of changing PINs are thoroughly discussed in these articles:
As you resume using Direct Deposit, you can use these articles as additional resources:
Let me know if you have any other questions about contacting support, processing employee payments, or other payroll-related matters. The QuickBooks Team is committed to providing you with the assistance you need.
