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Connect with and learn from others in the QuickBooks Community.
Join nowHello there, office.
As much as I'd be eager to help you, accessing your account won't be possible since we're limited in the public forum and unable to access personal information. Due to this concern, I recommend contacting our support. They have the necessary tools to pull up your account and investigate why this is happening with your account.
Here's how to contact our support:
Additionally, you may also want to know when's the best time to call them: Contact Payroll Support.
Furthermore, know that you can add deductions your employee needs to pay each payday by visiting this article: Set up, change, or delete employee-paid payroll deductions.
Please know that the Community will always have your back. Just leave your concerns or insights in the comment section for us to help you in any way we can.
I suppose they weren't making enough money from freezing customer payments through their merchant system.
Rest assured that some QuickBooks executive was thinking fondly of you, though.
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