Quickbooks Support (OR LACK THERE OF!)

We have the same problem on the QB Online side. 

They only maintain this level of inept "support", because a majority of their customers won't leave and use another platform.  Trust me, if it were up to me, I would have switched a LONG time ago.   

I agree!  We strongly discourage clients from QBO especially!!  Total nightmare!  It just seems so unreal that they can't do a better job with the support.  Our firm also uses Thomson Reuters Accounting CS and the support is so much better.  They all speak English as their first language and are so much more helpful!  If you ask to speak to a supervisor or someone else with more experience for your issue, they have no trouble letting you talk to someone else.  

Smart move, keeping your clients away from QBO. Like I said, If I had it my way, we would have left QB/ Intuit a LONG time ago.  

I'll look at moving to Thomson Reuters solution.  Thanks for the tip

Multi Monitor Supportt not supported by quickbooks.  Just about all other apps I use, MSteams, zoom, office 365, foxitpdf editor, brosers support multi monitor no matter what the scaling is.  Why can't Intuit quickbooks do the same?  I have brought this issue up in the past.  I hear nothing but crickets from intuit.  From my perspective Intuit is not listening to its users and producing a product based on user input. 

We hear you, wcm1.  

I understand how the workflow you're looking for is beneficial to your business. However, as of this moment, multi-monitor support is not yet supported in QuickBooks. 

Through our Feedback board, we can pass a request here about this feature. These requests and suggestions are forwarded to the Product Development Team, and I want to let you know that your voice matters, and each update our developer team creates are considered that it benefits our customer's business. 

Here's how to get your feedback submitted: 

1. Go to the Help menu and select Send Feedback Online.
2. Click Product Suggestion.
3. Choose a feedback type and product area on the QuickBooks Feedback window. 
4. Enter your suggestion or feedback, name, and email address (optional).
5. Select the Send Feedback Online.

You can also visit our Help articles page for reference to find some helpful topics and discussions on managing your QuickBooks Desktop.

I appreciate your patience as we work through this. If there's anything else I can do for you, please let me know. I'll be around to help you out. Stay safe!