Quickbooks won't efile Colorado withholding taxes.

Hello there, @spdspd.

Let me share information about e-filing Colorado withholding taxes in QuickBooks Online.

Some states need you to authorize QuickBooks as your third-party administrator to pay and e-file on your behalf.

Here's how:

1. Sign in to your CDLE account.
2. Choose Account Maintenance.
3. Select Third Party Administrator (TPA) Authorization.
4. Click New to create a new TPA relationship.
5. Enter the TPA ID in the required field.

• QuickBooks Online Payroll: 500003214
  • Note, that our name will appear as QuickBooks Payroll Inc
• QuickBooks Desktop Payroll Assisted: 500003229
  • Note, our name will appear as Computing Resources Inc

1. Select Next.
2. Enter the Service Begin Date. The Begin Date must be the first day of the quarter we’ll pay and file for you.

• Example: If you started your QuickBooks payroll service in September, the beginning date will be 7/01/2023, the first day of the 3rd quarter.

1. Select the boxes next to the following roles.

• Edit Employment and Wage Detail
• Edit Tax Payments Update and Submit
• View Rate Notice and Voluntary Contribution

1. Hit Save. You’ll see the assigned roles that have been elected.

Once done, review or modify your taxes and forms preference. Follow the steps below:

1. Go to Settings ⚙, then select Payroll Settings.
2. From the Taxes and Forms section, select Edit ✎.
3. If you want to handle your taxes and filings yourself, select I’ll pay and file the right agencies through their website or by mail.
4. Select Save, then Done.

For future reference, you can also read this article in accessing state Colorado state agency: For more information about Iowa payroll tax regulations, you can check out this article: Payroll Tax Compliance.

Don't hesitate to get back to me if you encounter any errors. I'm always here to help. Have a great day.

Hello Ethel_A

This is for Colorado Department of Labor Unemployment.

Is there a way to provide 3rd party access for Colorado Department of Revenue for State withholding? I've called Quickbooks support and they said to call CDOR. When I call CDOR, they tell me to talk to Quickbooks. I've entered in the information and for months now it shows pending.

Do you have a username for CO Department of Revenue to set up a 3rd party access?

I'm a little frustrated because we are paying for full-service but we are having to pay and file our own Colorado Withholding taxes and forms.

Sincerely,

Terry 

Thank you for joining this thread, Terry. 

It's important that you're able to fully utilize the services you're paying for. I'm here to help ensure that your concerns about third-party access for the Colorado Department of Revenue's State withholding and username are properly handled through the right support channel.

Based on the situation, I recommend contacting our Payroll Support Team for further assistance. They can look into your account and provide updates on your filed tax form. Our experts will provide a detailed explanation of how to authorize QuickBooks as your third-party administrator, including the username.

Here's how:

1. In your company, head to the Help icon in the upper right to display the support window and choose the Assistant tab.
2. From there, enter a brief description of your concern in the Type something bar and click the Get help from a human link to see more options.
3. In the How would you like to connect with us? section, choose Start a chat to initiate a conversation with our support expert or Get a callback to speak with an agent.

For additional information about the support hours and types for each payroll version, click the following link: Contact Payroll Support. 

To gain more insights about how the payroll service handles the CO Withholding Form DR 0004, take a look at this article: Use the 2023 Colorado Employee Withholding Certificate.

I have also gathered a few articles that might come in handy. These resources will keep you updated on important year-end updates and the tasks you need to complete during this season:

• Fix rejected 1099 forms
• Get the latest tax and payroll news
• Check out our payroll blog
• Year-end resource round up

Stay in touch if you have other payroll concerns or additional questions on how to manage your Colorado state forms. I'll get back to make sure everything is taken care of for you. Have a good one, Terry. 

Intuit, it is a problem with your api/coding. You need to contact CDLE and figure out why it’s not working. Stop wasting everyone’s time. Your payroll department can’t fix it. All the instructions you have won’t fix it because they don’t work. Your development team needs to work with the CDLE to get this working for your customers. You are screwing over your customers by not fixing this. Until you, Intuit, works with the CDLE to fix the issue, you look come off as a bunch of morons that don’t know what you’re doing or you simply don’t care, either way, you are a joke at this point.

These are instructions for Quarterly CO UI and Solvency Tax. Currently there is not an option to switch to epay. The default option is check only. How can I change to epay? 

Under the monthly Colorado withholding option  there is an epay option however the website is different: https://www.colorado.gov/revenueonline/_/

Still stuck manually entering Colorado Quarterly and montly taxes manually. Would be great if you can make e-pay work for both

Thanks

Hello there, Jeff.

You have multiple options to pay your taxes. You can choose to have QuickBooks pay them for you, pay them electronically through QuickBooks, or pay them manually as you have been doing.

If you opt for QuickBooks to pay your taxes, you will need to set it up first. Note that if you turn this option on, ACH Credit payment for your unemployment and withholding taxes will be available. Conversely, if you turn it off, only withholding will be available for ACH Credit, and you will have to manually pay for unemployment.

QuickBooks follows the payment options provided by your state. If you have authorized QuickBooks as your third-party agent, and the option to e-pay is still unavailable, please reach out to our support team for further assistance. They will provide you with detailed instructions to follow.

To reach a live representative, here's how:

1. Log in to your QuickBooks Online Company.
2. Click on the Help button at the top of the page.
3. Choose the Search tab, then click Contact us.
4. Type in your concern, and click Continue.
5. Under Callback, click Have us call you button. This will route you to enter your details.
6. After that, select Get a call.
7. You will now be added to the queue and wait for us to call you.

Also, you can check this article containing our support hours: QuickBooks Online Support.

Additionally, you can run a payroll report to get an overview of your business finances.

Let me know if you need further assistance with your tax payments. I'll be here to help you. 

I appreciate your prompt response, Jeff. 

I just wanted to clarify that the option to select the epay option is still available and it is functioning properly. Please note that this option has not been removed or altered in any way. 

If you were unable to see the epay option, it is possible that you have not enrolled in EFTPS yet. Enrolling in EFTPS will enable you to have access to this option, and you only need to enroll once. If you are unsure whether you are enrolled or not, I suggest that you contact the IRS at 1.800.555.4477 for further assistance. 

Additionally, it is important to note that different filing and payment methods are available depending on your sales tax. For the Unemployment tax (SUI) in Colorado, there is no e-file or EPAY option, but you can create an SUI file to upload. However, for the Withholding tax (WH), the only option is to E-pay. 

It's important to ensure that you have enrolled in EFTPS, as the e-pay option is working properly and will only work if you have enrolled. Here's how to enroll: 

1. Go to EFTPS.gov and select the Enrollment tab. Follow the onscreen instructions to submit your enrollment.
2. You'll receive your PIN and enrollment number by mail within 7 to 10 business days.
3. Once you've received your 4-digit EFTPS PIN you can go to EFTPS.gov. Click on the Login tab and enter the information needed such as the EIN, 4-digit EFTPS PIN, bank account, or last eight digits of your enrollment number, to continue with creating your password.

After completing the enrollment process, you can schedule and set up your tax payments to e-pay. 

For more details and information, you can refer to these articles: 

• Set up Federal e-file and e-pay in QuickBooks Desktop Payroll Enhanced
• E-file and e-pay state forms and taxes in QuickBooks Desktop Payroll Enhanced

Let me also add these articles for your future reference: 

• Understand the taxes and forms that QuickBooks payroll submits for you
• Pay and file payroll taxes and forms manually in QuickBooks Desktop Payroll

Don't hesitate to reach out to us if you have further questions about tax payments in QuickBooks Desktop (QBDT). The Community is always available to help. Take care. 

The epay button appears in all the other options except "CO UI and Solvency tax". I've attached an image of "Colorado Withholding" and you can see the epay radio button. You can also see that epay is setup and working through federal. 

Why is there no epay radio button under "CO UI and Solvency tax"? Please escalate the issue.

Jeff

I have the same issue, talked with a couple of QuickBooks reps today as well as rep from Colorado Department of Revenue. The number that QuickBooks gives from the CDLE article is not accepted on the Colorado Department of Revenue website.  I note in another article they say to use PayCycle for some auto payments so typed that in and the TPA form was accepted by Colorado Department of Revenue.  Waiting to see if it successfully processes.

In the meantime I made the payment myself since it's been 4 months of working unsuccessfully with QuickBooks helpdesk folks. 

Are there any updates to this issue? I've been waiting for months for QB to pay our CO withholding taxes and it says "pending approval" still. I've spent hours calling QB and they don't know what to do. They say call CODR, I did, they say it's QB who needs to set it up. CODR has a place you can enter a username to grant third party access, when I ask QB what their username is they have no idea what I'm asking and talk in circles saying they've checked their resources and it's on CODR at this point. 

Any advice to get the wage witholding on autopay through QB? We send it manually every 2 weeks right now. All our other tax forms connect and auto pay no problem. 

Let me provide some updates about the e-filing status of Colorado withholding taxes, belee.

Currently, QuickBooks is collaborating with the state of Colorado about granting third-party access to QuickBooks Online. As soon as additional information and details become available, you'll receive an email notification to keep you informed of the progress.

I'll just leave this article about paying and filing their taxes to their respective agencies: Set up QuickBooks Online Payroll to pay and file your payroll taxes and forms.

You might also want to learn more about filing your taxes with e-pay and e-file. Here's an article all about it: Pay and file payroll taxes and forms electronically in QuickBooks Online Payroll.

Come back to this post if you have any other concerns about taxes in QuickBooks, belee. I'll be around to assist you further.

Hello, this is not true. I have been dealing with this since November 2023. The help folks (all 8 or so I have spoken to) do not know the user name. The username is required for ability to add TPA for COWH. We use Quickbooks desktop payroll - the information I am aware of is the ID is [removed] with a name of  Computing Resources Inc. The CLWH website doesn not accept this as the username - what is is? 

Please help - it is incredibly frustrating

Your feelings are valid, @skprati, and I can see that you've contacted our Support Team countless times.

 I recommend reaching out to your state agency to confirm the specific username required and to grant authorization for QuickBooks to act as your third-party administrator.

Moreover, let me also add these articles for your future reference: 

• Understand the taxes and forms that QuickBooks payroll submits for you
• Pay and file payroll taxes and forms manually in QuickBooks Desktop Payroll

Don't hesitate to reach out to us if you have further questions about tax payments in QuickBooks Desktop (QBDT) Payroll. We're always here to help.

Hi Louise,

I just spent multiple hours, again, talking to the agencies themselves. The Name and ID QB gave me is not registered with the CO WH or CO FAMLI. Please see attachments for proof directly from the agencies themselves. How can I prove this to QB so they can resolve the issue? CO WH states there is no registered TPA account matching what QB says exists. CO FAMLI also does not have the same TPA registered. CO UI works just fine - just not CO WH or CO FAMLI.

I have now spent over 80 hours trying to get this sorted out. QB help folks are not able to help. Please help, I am pretty desperate now.

Thank you.

~ Sabrina

I recognize the urgency of getting this issue resolved, @skprati.

Let me provide information about this Colorado withholding tax and route you in the right direction for support to help you sort this out.

QuickBooks Community is a public forum, and we're unable to pull up your account to check your account further. Thus, we can't be able to take a deeper look into this issue with your name and ID.

If you're using the QuickBooks Desktop Assisted Payroll, I recommend contacting our Customer Support Team. I know you've already contacted them many times, but I suggest reaching out to them again to ask for updates about this matter.

Here's how:

1. Go to Help, then select QuickBooks Desktop Help/Contact Us.
2. Click Contact Us.
3. Give a brief description of your issue, then select Continue.
4. Choose a way to connect.

I'll attach these articles about the Colorado Employee Withholding Forms that might be handy:

• Use the 2023 Colorado Employee Withholding Certificate
• E-file and e-pay state forms and taxes in QuickBooks Desktop Payroll Enhanced

Click the Reply button if you need more assistance managing your payroll tasks or any QuickBooks-related concerns. We're here to help.