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Join nowI sent employee paychecks as usual. A few hours later I opened the file and one of the checks failed to send. I've tried sending several times and no go. Checked to be sure the DD box was checked, etc. and all looks good yet still the check will not go through. It looks like it goes through but checking the "send payroll" link there are Zero's where the check sent amount would have been. The direct deposit account information window shows only the 2 paychecks that went through earlier in the day. In 20+ years I've never had this happen.
Hello there, @dso0216. I'm here to make sure you send all your direct deposit paychecks in QuickBooks Desktop (QBDT) Payroll.
You may have done some payroll modifications to your employee set up, paychecks, company information, or liability checks that includes special characters that's why one of your paychecks failed to send. When special characters are added when you do modifications, the data won't flow or connection could time out.
To resolve this, you'll have to check that there's no special characters such as dashes, hyphen, ampersand (&), and slashes added to the modified payroll. This is because special characters won't flow when sending payroll info.
Here are some examples:
To locate which payroll transactions you've updated, I would recommend pulling up the Audit Trail report. Then, remove the special characters form there. Here's how:
Once you're done, go ahead and send the paycheck. You can refer to this article for the complete guide: Send payroll and direct deposit paychecks in QuickBooks Desktop Payroll.
Also, I would encourage you to update your payroll tax table every time you pay your employees. This way, you stay compliant with the paycheck calculations. For the complete guide, please refer to this article: Get the latest payroll tax table update.
Please keep me posted if you have other payroll concerns or questions about managing direct deposit paychecks in QBDT Payroll. I'll gladly help. Take care always, @dso0216.
Thanks Rea. I went ahead and voided the check, reissued a new check and it sent, was a day late but at least I was able to get the clients employee paid.
Hello dso0216, it's nice to hear from you again.
We're glad to hear that you were able to manage your paycheck. You're always welcome to post your other concerns here in the Community. We're all right here to assist you. Take care and stay safe.
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