How do I edit the email recipients of the tax payment notifications?

Hello there, @ESCcorp.  

Let's first perform some basic troubleshooting steps to ensure that the change you'll make syncs with your account. 

To start with, login to your QuickBooks account using a private or an incognito browser to isolate this for possible browser-related. This will open your account in a clean slate and loads fresh data. You can use any of these keyboard shortcuts:

• Mozilla Firefox / Internet Explorer: Press CTRL + Shift + P
• Safari: Press Command + Shift + N
• Google Chrome: Press CTRL + Shift + N

Once logged in, let's review the email address entered in your company information. The email address displayed in the Email Notifications Send to section is the same email address entered in the Company contact info. 

1. Click the Gear icon.
2. Choose Account and Settings.
3. Go to the Company tab.
4. Scroll down to the Contact info section.
5. From there, review the information and make sure to enter the correct email address.
   
6. If you want to use another email for your customers, enter the information in the field box.
7. Click Save and Done.

Just a heads-up, make sure to logout and login from your QuickBooks account if you decide to update the information. This ensures that the information you entered syncs in your account. Once completed. let's review the email address set in the Payroll Settings again. Currently, only the primary user and their accountant can receive email reminders from QuickBooks.

If the email addresses are correct, I'd recommend contacting our Customer Care team. A payroll specialist can securely access your account and further help you with updating your tax payments email notification preference. Here's how to contact us:

1. Go to the Help menu at the top.    

   

2. Choose Contact Us.
3. Enter your brief concern in the box.
4. Press Let’s talk.
5. Select Get a call. 
6. Enter your personal information.
7. Click Confirm my call.   
   

Let me know if you still need a hand in logging in to your QuickBooks account. I'm here to assist you anytime. Stay safe and be well!