How do i turn off payroll reminder emails?

Hawk9 · ‎November 05, 2021

if i untick the box for payday reminders under payroll settings, it says it sends the emails to me and not my accountant. As if I'm toggling for my accountant and there's no way to turn them off for myself. I am primary admin. how can I stop payday emails from being sent?

MichelleBh · ‎November 13, 2021

Thanks for touching base with us again and providing a screenshot, @hank9.

Getting rid of payday emails is our priority here. Glad to hop in and explain why you're still receiving payroll notifications.

You're on the right track in turning off the Payday reminder. Every QuickBooks Online Payroll version has a different payroll setting page. That's why you're unable to see the same photo attached by my peer above. Even if the reminder is disabled, you'll still receive payroll emails as the Payday notification is active. Disabling this option is presently unavailable.

With this, I'd recommend contacting our technical support. Perhaps our support can disable it on their end. This way, you and your accountant can no longer receive email notifications about payroll dues.

Here's how:

Go to the Help menu, then click Contact Us.
Type your concern in the box and tap Let's talk.
Choose either Get a call or Start a chat.
Complete the required data and submit the request.

Make sure to contact them within business hours to ensure a swift response.

Also, if you want to avoid receiving marketing emails, we can go to the Account and Settings page to disable this option. For more details, see this link: Marketing Preferences.

Furthermore, check out these articles below to know more about payroll preferences and advertising tracking in QuickBooks:

Keep me posted if you need more help in managing your email notifications in QuickBooks. I'll be more than happy to assist you always. Have a nice day ahead, hank9.

View solution in original post

Rose-A · ‎November 05, 2021

Allow me to help you turn off payroll reminder emails in QuickBooks Online, hank9.

Once you turn off the payday reminders option in QuickBooks Online, you and your accountant can no longer receive email notifications about payroll dues.

Here's how:

Click the Gear icon at the upper right corner and choose Payroll Settings.
Go to Preferences tab and select Email Preferences.
Under Reminder Emails, disable the option for Payday Reminders.
Hit Save.

If you're still getting reminder emails, we can do some of the basic troubleshooting steps. You can use these shortcut keys depending on the browser you're using:

Google Chrome: Press CTRL + Shift + N.
Safari: Press Command + Shift + N.
Mozilla Firefox: Press CTRL + Shift + P.

Once signed in, go back to your email preferences and toggle the option from there. If it rectifies the issue, go back to your main portal and clear its cache to remove the browser's history or you can press CTRL+Shift and Delete key on your keyboard altogether. You may also try accessing your account using another supported browser.

Additionally, you might find this article interesting: Request to be the primary admin or contact. This will provide you details about updating the primary admin information in the system.

I always got you're back if you have any other QuickBooks concerns. Have a wonderful day!

Rose-A · ‎November 06, 2021

Hi, hank9.

Hope you're doing great. I wanted to see how everything is going about turning off-payroll reminders. Was it resolved? Do you need any additional help or clarification? If you do, just let me know. I'd be happy to help you at anytime.

Looking forward to your reply. Have a pleasant day ahead!

Hawk9 · ‎November 13, 2021

Hi, sorry for the slow reply, things have been busy. When I click the gear icon and select payroll settings, I get a sort of rolldown/popup rather than the tabbed page you show in the photo. As such I don't have a preferences tab to adjust preferences, but instead I have a section that shows email preferences (photo attached). However, making adjustments to this setting does not stop the emails. I have also confirmed that I am the primary admin as shown in my account settings. Is there another way to access the payroll preferences screen you have listed previously or can you tell me what we need to do to troubleshoot?

Thank you.

MichelleBh · ‎November 13, 2021

Thanks for touching base with us again and providing a screenshot, @hank9.

Getting rid of payday emails is our priority here. Glad to hop in and explain why you're still receiving payroll notifications.

You're on the right track in turning off the Payday reminder. Every QuickBooks Online Payroll version has a different payroll setting page. That's why you're unable to see the same photo attached by my peer above. Even if the reminder is disabled, you'll still receive payroll emails as the Payday notification is active. Disabling this option is presently unavailable.

With this, I'd recommend contacting our technical support. Perhaps our support can disable it on their end. This way, you and your accountant can no longer receive email notifications about payroll dues.

Here's how:

Go to the Help menu, then click Contact Us.
Type your concern in the box and tap Let's talk.
Choose either Get a call or Start a chat.
Complete the required data and submit the request.

Make sure to contact them within business hours to ensure a swift response.

Also, if you want to avoid receiving marketing emails, we can go to the Account and Settings page to disable this option. For more details, see this link: Marketing Preferences.

Furthermore, check out these articles below to know more about payroll preferences and advertising tracking in QuickBooks:

Keep me posted if you need more help in managing your email notifications in QuickBooks. I'll be more than happy to assist you always. Have a nice day ahead, hank9.

Hawk9 · ‎November 18, 2021

Thank you for the information. This helps. I will try to see what technical support can do. The ability to turn off these reminder emails should be added. It is very annoying and unnecessary. Again, thanks for the information, and I hope that technical support can fix this issue.

Best,

Hawk9

Topics

Training

Community

Resources

How do i turn off payroll reminder emails?