cancel
Showing results for 
Search instead for 
Did you mean: 
Level 1

Paychecks.Intuit.Com or QuickBooks Workforce is not sending email notification of paystubs to Apple email accounts

Our company uses intuit for payroll. starting in November all direct deposit paystubs emailed to Apple email accounts in the company are not being received from the employees. 

 

Its not going to junk or spam. They are being sent. Anyone know why this is happening. The lady at intuit doesn't seem to know how to fix this or care. They just want a different, non apple email to send it to. This seems a little ridiculous. 

 

I would really appreciate some insight if possible. 

8 Comments
QuickBooks Team

Re: Paychecks.Intuit.Com or QuickBooks Workforce is not sending email notification of paystubs to...

Hi there, @dharris420.

 

Thanks for letting us know. Allow me to address your concern, so let me get this straightened out.

 

We have an ongoing issue where the direct deposit paystubs emailed are not able to received by the employees. Our engineers are currently investigating and working on an immediate fix. I also recommend calling our QuickBooks Desktop Support Team so they can add you to our notification list of affected users to receive live email updates about this issue.

 

Here's how you can contact our phone support: 

  1. Click this link: https://payroll.intuit.com/support/contact/.
  2. Select your payroll subscription.
  3. Choose Payroll for the topic. 
  4. Click View Contact Info to get the phone number. 

For future reference, you can check this article: Notify employees of new pay stubs in QuickBooks Online.

 

We appreciate your patience as we work through this. If there's anything else I can do for you, please let me know. I'll be around to help you out. 

Level 1

Re: Paychecks.Intuit.Com or QuickBooks Workforce is not sending email notification of paystubs to...

Thank you. From rumors i hear its apples end. I have a service subscription with a large company that had issues two years ago with apple email. It got resolved and a lady from that company told me a little about it and said when the guy involved with dealing with the problem should be back from vacation soon. She should be able to get us a little more insight. 

 

 

Level 1

Re: Paychecks.Intuit.Com or QuickBooks Workforce is not sending email notification of paystubs to...

Thank you. From rumors i hear its apples end. I have a service subscription with a large company that had issues two years ago with apple email. It got resolved and a lady from that company told me a little about it and said when the guy involved with dealing with the problem should be back from vacation soon. She should be able to get us a little more insight. 

 

I passed on your info you sent to the HR / Payroll department. 

 

Moderator

Re: Paychecks.Intuit.Com or QuickBooks Workforce is not sending email notification of paystubs to...

Thanks for getting back to us. dharris420.

Allow me to provide a little more information about direct deposit email notification.

 

I would like to inform you that this is already been escalated to our engineering team. Although I don't have a specific time frame as to when and how this will be mediated upon, rest assured are looking into it. I'll keep you updated every now and then until we've completely resolved the issue.

 

I’d encourage you to contact our phone agents and have them attach your case to INV-18321, so they can add your account information to the notification list. That way, our engineers can send you updates via email when they are available.

 

You can get our most-up-to-date contact number here:

 

  1. Go to: https://help.quickbooks.intuit.com/en_US/contact.
  2. Choose your QuickBooks Product.
  3. Select your QuickBooks version.
  4. On the Contact Us page, click a topic.
  5. Click on the Get Phone Number button to see the support number.

I appreciate your patience while this is being worked on. Please know that I'm just a post away should you need anything else. Wishing you a wonderful week ahead.

Level 1

Re: Paychecks.Intuit.Com or QuickBooks Workforce is not sending email notification of paystubs to Apple email accounts

Him I’m an employee for summit chiropractic and Sports institute and the last time I can see my paycheck was in March. 

It says for number 7 to enter your SSN or last amount pay check amount and there’s  no option to do that. Very frustrating. 

 

Thanks, 

Taylor Johnson

QuickBooks Team

Re: Paychecks.Intuit.Com or QuickBooks Workforce is not sending email notification of paystubs to...

Let me help you sort this out, @Tayjohnson13.

 

When accessing your paystubs via QuickBooks Workforce for the first time, do it by clicking the link from the invitation you’ve received. By doing so, you’ll be able to enter your SSN or the amount of the last paycheck you’ve received.

 

To access the invitation, here's how:

  1. Open your email.
  2. Look for an email from Intuit Service (QBOPayrollNoReply@intuit.com) with a subject "Finish setting up with (insert business name here)."
  3. Click the Get access for paychecks link to accept the invite. 
  4. Create an Intuit account, or sign in with your existing one.
  5. Enter your last paychecks net pay or SSN.

You can check this article for more detailed information: QuickBooks Workforce: Access your paychecks and W-2’s online.

 

If the issue persists, let's perform some troubleshooting steps to isolate this concern for a possible browser-related issue:

  1. Access your QuickBooks Workforce account on a private browser. Kindly use either of the following shortcut keys:
    • Google Chrome, press CTRL  Shift N
    • Mozilla Firefox: press CTRL  Shift P
    • Internet Explorer: press CTRL  Shift P
    • Safari: press Command Shift N
  2. The stored data of your regular web browser may affect it's performance especially if it becomes corrupted or damaged. You may want to clear the cache of your regular web browsers.
  3. Alternately, you can use other web browsers.

You can check this article for more detailed steps: Troubleshooting browser problems.

 

Keep me posted if you have other questions. I'm always here to help.

Highlighted
Level 3

Re: Paychecks.Intuit.Com or QuickBooks Workforce is not sending email notification of paystubs to...

Any update on pay stubs not being received on Apple?
QuickBooks Team

Re: Paychecks.Intuit.Com or QuickBooks Workforce is not sending email notification of paystubs to...

Thanks for checking in with us here in the Community, @Michelle_ProAdv.

 

I have some updates to share regarding being unable to receive an email notification for pay stubs from QuickBooks.

 

At this time, our engineers are still investigating to identify the main cause of this issue. This way they'll be able to apply a permanent resolution.

 

While this is still currently being worked on, I'd encourage you to reach out to our Customer Care Team to be updated with the latest status of this concern. They'll add you to the list of the affected users and receive updates via email. Please provide the investigation number 23651 as the reference of your call.

 

Don't hesitate to reach back out to me should you have any other questions concerning QuickBooks. I'm always up to help. Have a great weekend!

Need to get in touch?

Contact us