Why am I unable to run payroll?

Thanks for reaching out to the Community, toddpates-treese.

We received similar reports from other users experiencing the same behavior when viewing running payroll. Our engineers are at the top of this while conducting further investigation on the issue.

We're requesting all affected users to contact our Payroll Support Team. They can add your personal information in a secure space. Reaching out to them ensures you can sign up to the notification list to receive email updates.

Here’s how:

1. Go to the Help icon at the top to display the QB Assistant window.
2. Then, hit the Talk to a human menu and enter the issue/topic. For example, payroll issues.
3. Follow the on-screen instructions to complete the process.
4. From the option, choose Message an agent for real-time assistance or Get a callback.
5. Provide this number to expedite the process: INV-50485.

For additional resources, here’s a guide that covers all the details on how to manage your subscription data: Update billing, payment, and subscription info in QuickBooks Online.

I appreciate your patience while we're working through this. If you need help with QuickBooks, click the Reply button and post a comment. I’ll be around to assist further.

Hello there, toddpates-treese.

I'm here to make an update to the ongoing investigation. Please know that our engineers are treating this issue with the utmost urgency to implement a permanent fix.

Don’t hesitate to visit the Community if you any other concerns. I’ll be right here to answer them for you.

Our Payroll Account still has a hold on it.  All issues have been corrected.  This situation needs immediate attention, as we have employees on direct deposit.

We are still unable to Run Payroll.  All issues have been corrected on our end.  This needs immediate attention, as we have employees on direct deposit.

Thank you for your help.

Hi there, toddpates-treese. 

Thanks for dropping by today, because you mentioned there's a hold on your payroll account, you'll definitely want to reach out to our support team as they will be able to look through your account to determine the cause and what action you need to take to fix this. To reach them, you can follow these few steps:

1. Go to the (?) Help icon.
2. Click Contact Us.
3. Enter a brief discussion of your concern and click Let’s talk.
4. Then choose to Get a call, Check availability (for scheduled callback) or Start a chat (if you preferred chat). 
   

Let me also add this article that can walk you through the steps in running payroll in QuickBooks Online (QBO): Create and run your payroll.

Thank you for your time and I hope you have a nice Monday afternoon.