Why quickbooks can't inform us to submit bank statements to process payroll prior to running the payroll?

We appreciate your thoroughness in providing comprehensive information regarding your payroll processing situation, @accounting. Your concern is valid, so let me route you to the right team of support that can assist you in your situation. 

Since you’ve submitted the necessary documents, please continue following up with the QuickBooks Payroll Support team. They can clarify why your payroll is on hold and could ask for additional information from you. You can also ask if there are any steps you can take to expedite the resolution.

To reach our live team, here's how:

1. Log in to your QuickBooks Online account, then go to Help (?).
2. Click on Search, then Contact Us.
3. Please select Payroll as a topic.
   
4. Choose to Have us call you to save your spot in line.
   

Please note that our Payroll Core support team is available Monday to Friday, from 6 AM to 6 PM PT. For QuickBooks Online Payroll Premium and Elite support, assistance is available 24/7.

To assist you, we have compiled common queries and answers related to payroll holds, you can refer to this article for more information: Resolve an urgent issue with your payroll account

Additionally, to streamline your payroll processes, we recommend checking out this resource: Set up and manage payroll schedules. This resource will help you manage your payroll service and ensure timely payments in QuickBooks.

We look forward to hearing back from you. If you need further assistance, feel free to Reply to this message. We’re always here to help. Stay safe!