Reactivate Payroll

I can only imagine how challenging this situation must have been for you, 21stCentury. My main goal is to ensure you can activate your payroll subscription.

Let's start by re-instating your payroll service key. Doing so refreshes your payroll subscription and will re-activate your account. Here's how:

1. Go to the QuickBooks Home Page screen.
2. On your keyboard, press CTRL+ K.
3. If you see your payroll service keys and Status is Inactive, take note of your payroll service key numbers.
4. Click Edit, then remove and re-enter the service numbers in the box.
5. Select Next until finish.
6. Once done, click OK.

If it is still inactive, I recommend contacting our Payroll Support Team. They have tools to help them access and manage your account so they can re-subscribe. I'll show you how:

1. Go to the Help menu.
2. Select QuickBooks Desktop Help.
3. Click Contact Us.
4. Give a brief description of your issue.
5. Once done, click Message Us or Let's talk.

Also, please double-check if you have the newest tax table and if QuickBooks is updated to the latest release. This way, you'll have accurate calculations and fixes.

Once everything is all set, you can process payroll to ensure you pay your employees on time.

I appreciate your patience on this matter. Please keep us posted if you need additional assistance managing your employees and payroll. We're always here to help you out.

I did remove and reenter the service key, but still not working.  I also noticed that it is requesting verification, but when I click verify nothing happens. I guess I need to contact the Payroll Support Team at this point.