I'll help you fix this so that you'll be able to change your employee's display name in QuickBooks Online (QBO), @waipiovalleyartw.
First, let's go ahead and enter your employee's details and make sure no field is left blank, then click on Save.
If the button doesn't work, we'll have to re-open your QBO account using an incognito or private window to avoid any potential cache corruption that may cause odd behavior.
You can use the shortcut keys from the supported browsers below:
- Google Chrome: press Ctrl + Shift + N
- Mozilla Firefox: press Ctrl + Shift + P
- Microsoft Edge: press Ctrl + Shift + N
- Safari: press Command + Shift +N
If the button works, let's go back to the regular browser and begin to clear the cache to refresh and delete corrupted cache data that causes the software's unexpected behavior.
Moreover, I've got an article for your reference to help you in the process of paying your employees and running regular payroll more efficiently: Create and run your payroll.
You're always welcome to leave a comment below if you have further questions or concerns about editing your employee's information or any other payroll processes that you need help with. Take care.
