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Secondary Admin- Why can’t I submit/process payroll Direct Deposit?

I am 1 of 2 users with the secondary admin role. Both users show identical user/role permissions. However, other user can submit payroll direct deposit but I can’t. I get a pop-up saying something about permission and that I haven’t set up a payroll pin, but it won’t let me. I can only exit the pop-up. Our primary admin has already set-up a pin that both the primary and other secondary admin can both use to process payroll. How can we fix this? 
Quickbooks Desktop Contractor 24.0 for reference 

1 Comment 1

Secondary Admin- Why can’t I submit/process payroll Direct Deposit?

I can help you fix these secondary admin issues you're facing so you can submit payroll direct deposit, ArchAdmin.


Please note that only the admin user has the ability to set up a payroll PIN in QuickBooks Desktop Contractor 24.0. 


I'd recommend checking with your account administrator to ensure your permissions are set up correctly. Once you've verified that everything is configured properly, please don't hesitate to contact our customer service team. They'll be happy to look into the matter further and provide any additional assistance you may need. 


Here's how:


  1. Go to Help, then select QuickBooks Desktop Help/Contact Us.
  2. Select Contact Us.
  3. Give a brief description of your issue, then choose Continue.
  4. Choose to chat with us or Have us call you.


In addition, I'm sharing an article that offers businesses the benefits of accuracy, compliance, financial analysis, and record-keeping about your business and employees: Run payroll reports.


If you have any further questions or need assistance with managing your account or any related matters, please don't hesitate to post a reply to this thread. I am dedicated to supporting you and assisting you promptly.

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