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Level 1

Services in Time Entry

QBO will not load all of the services in the Time Entry module.  The loading icon appears and just spins.  See image.  How can this be corrected?


2 Comments 2

Services in Time Entry

I'm glad you came to the Community with your concern, JG5911.


Let's make sure you're able to enter Service in your Time Entry. 


It's possible that this is something to do with temporary internet files. Browsing applications store these types of records, but sometimes they can cause issues with certain web pages. You can open a private window and check to see if the file displays correctly. Here's how to access incognito mode in some of the most commonly used web browsers:

  • Google Chrome: Ctrl + Shift + N
  • Mozilla Firefox: Ctrl + Shift + P
  • Microsoft Edge: Ctrl + Shift + P
  • Safari: Command + Option + P

If the same issue repeats while browsing privately, it's safe to say this problem's being caused by your browser. It can be fixed by clearing cached data and Intuit-specific cookies. In the event it continues occurring while using incognito, you'll initially want to try switching to other supported browsers.

Get back to me if there's anything I can help you with entering time. I'd be happy to assist you further. Enjoy the rest of the day.

Level 1

Services in Time Entry

Thank you for the response.  In Firefox, I both cleared the cache and used a private window.  The problem persists.  I also tried Microsoft Edge and get the same problem.  What other solutions exist?

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