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Level 1

sick pay totals messed up in system

Case # 1571698336




was told it is my responsibility to to keep track and make sure the system functions correctly in the area of sick pay. So for example if my employee request five hours to be deducted, I am responsible to make sure that is done correctly within the system and it is my responsibility if it is not. (many employee accts are not accurate against how much they were paid on their pay stub.)

In addition I give 24 hours employee at the beginning of the year of 2021. Record of this transaction is not recorded in any of my employees accounts. Since this is California state law, it's looks on record inside of QuickBooks like I did not abide by the law.

In addition dealing with untrained employees is another reason. I can navigate through this by hanging up and getting another. But this is tiresome. You are not providing proffesional service or asking responsibly when you have made errors.

1 Comment 1
QuickBooks Team

sick pay totals messed up in system

Hello there, @noresolution.


I hear you and realize the importance of keeping your sick pay totals accurate in QuickBooks.


This is not the experience that we'd like you to have. I know that you wanted to run your business easier through our program. QuickBooks generates data based on the information that you've set up in the system.


I'd encourage you sending this feedback to our team so this will be taken care of. This can help improve the product and the service.


To do that:

Click on the Gear icon at the top.Select on Send Feedback.Enter your suggestion and click on Next.


For your reference, I'm also adding here some links that provides information about managing time in QuickBooks:

Know that the Community is always here to help you you need anything with QuickBooks. Just visit us here at your most convenient time. Keep safe!

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