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Sick time accrual has not reset for the 2022. Since a employee reached their max accrual hours last year, QB will not accrue more time. Employees that didn't reach their max last year will still accrue but to last year's max. If I increase the max hours, it will start to accrue up to the new amount but would not be the max hours we want. If I change how to set accrual limit in the main settings to "max hours at a time" it will accrue but is not ideal with wanting a max number of hours per year. I've run tool doctor, verify and rebuild data, support multiple times...
We put sick and vacation all under sick as PTO, so testing out vacation will work. I thought about having carryover from previous year under sick and current year as vacation. The problem is if a employee reaches their max, then uses time, QB will start accruing more time while we want a set max for the year.
This did work last year. In the example below, the employee carried over 40 hours from 2020 and accrued 160 more in 2021, for a total of 200 hours.
Edit: we pay the balance of PTO (less up to the 40 carryover hours) in the last pay of the year, so in this case the 40 hour balance is not from sick time resetting itself.
If the employees were set up like the employee in your screenshot last year, before the employees were paid for the end of the year, then it would have worked.
The sick time will reset to 40 hours when you create a paycheck for the employee where the pay period end date rolls over year-end boundary compared to previous paychecks. The last pay period end date for the employee pictured is seen next to the label "Hours available as of" field: 1/29/22.
If you review the paychecks for this year for the employees that didn't reset, are the pay periods correct?
Note that:
- Once paychecks are created with the wrong pay period, changing it by editing the checks won't reset the vacation balance.
- Editing the accrual or reset numbers on the employee will not cause a reset. That only happens when creating new paychecks.
We pay the balance of PTO at the end of the year (less up to the 40 carryover hours), this employee ended the year with 40 hours to carryover into 2022. As such, the sick time doesn't reset at the new year.
Yes the periods are all correct.
Thanks for coming back, @jeremy77. I'll be your QuickBooks guide today.
Since the pay periods are all correct, then the sick pay item may have been incorrectly set up on your list.
I'd suggest reviewing each payroll item used and keeping track of the accruals shown on the paycheck to correct the issue. Let me show you how:
You may also check the employee's profile to fix this. Here's how:
Additionally, I'm sharing with you this article for additional reference: Set up and track time off in payroll.
Let me know if you have follow-up questions or additional concerns. I'm always around to help you again.
Have tried all that and have shared my screen with 3 different QB support agents, all saying things are setup right
@jeremy77 wrote:We pay the balance of PTO at the end of the year (less up to the 40 carryover hours), this employee ended the year with 40 hours to carryover into 2022. As such, the sick time doesn't reset at the new year.
Right. You have the employee set up to carry over 40.00 hours, so after the reset event they'll have up to 40.00 hours. If you want zero hours after the reset, enter 0.00 in the carryover field, not 40.00:
I should be 40 and not the issue. I meant it didn't need to reset being already 40 or less. The issue is not accrue time for 2022
Have tried all that and have shared my screen with 3 different QB support agents, all saying things are setup right
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