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Let me route you in the right direction to get the support you need, Asphyxia4242.

The QuickBooks Community is a public forum, and for security reasons, we can't access personal data or any specific case details here. That said, I recommend contacting our live support team directly. I'll provide alternative ways for you to reach us.

First, open your QuickBooks Online company in a private browser. Then, follow these steps to contact support:

1. Go to the Help menu and select the Search tab.
2. Next, click Contact Us.
3. Select a topic to connect with the right expert or choose to ask about something else to enter a brief description of your concern. Then, press Continue.
4. Lastly, pick either Start a Chat or Get a Callback to start connecting with them.

If the issue persists with the Help page on the webpage, you can follow these steps instead:

1. Go to this link.
2. Select QuickBooks Online, then click Continue.
3. Press Contact Us, and then choose a way to connect with us:
   • Start a chat with a support expert.
   • Get a callback from the next available expert.

You can also find a contact number in this article if you still need help: QuickBooks Online Support. Make sure to reach out to us during our support hours to ensure your concerns are addressed promptly.

If you have any other questions or need further assistance in reaching us for an update on your case, please drop them in the comment section below, Asphyxia4242. I'll be around to ensure your concerns are taken care of. Keep safe!

When visiting the "Contact Us" as well as clicking the link you have provided, it didn't display the contact page. Rather it show the page "Welcome to Quickbooks Help.". Kindly see the attached photo.

We recognize the importance of resolving this matter promptly. Let's explore some troubleshooting options to connect you with our support agent in QuickBooks Online (QBO), Asphyxia4242.

You're right. By clicking the link, you will be directed to the "Welcome to QuickBooks Help" page located in the upper right corner of your screen. There, you will find options to select either Assistant or Search. Alternatively, you can also click on the Help icon situated at the top right corner of your screen.

As it did not appear on your screen, we need to verify what happened. If this is related to a browser issue when selecting the Contact Us option, please follow the steps outlined below.

By performing basic troubleshooting to see if it fixes the issue. To get started, you have to make sure that it's the correct link and copy the URL. Next, open an incognito browser and paste the link into the address bar. You can use these keyboard shortcuts to launch the window:

• Google Chrome: Ctrl + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Microsoft Edge: Ctrl + Shift + P
• Safari: Command + Shift + N

If it fixes the issue, go back to the regular browser and clear the cache. If the same thing happens, have your customer use other supported browsers and ensure they're up to date.

On top of that, if the issue is still there, I suggest contacting our QuickBooks Online Support to further assist you in navigating the root cause of this issue.

If you need assistance and other concerns with any transactions in QuickBooks Online, feel free to leave a comment below. Take care.