T-Sheets Sync

Thanks for trying some troubleshooting steps, dmilmagic.

I would be happy to help you make sure that the employee's phone number appears correctly in TSheets.

We'd recommend adding the number in the Main Phone field of the Employee's Profile. Let me show you how:

1. Select Employees at the top menu bar, then choose Employee Center.
2. Double-click the employee's name.
3. Choose the Address & Contact tab.
4. Enter the phone number in the Main Phone field (see the screenshot below).
5. Click OK.

Once done, please try syncing QuickBooks Desktop into TSheets once more.

To help you map the items, please visit this article: How to Map QuickBooks Payroll Items.

If it's still doing the same thing after following the steps above, I'd suggest giving TSheets Customer Care a call. They can provide you the detailed steps on how to map the phone number in TSheets.

Please keep me posted. I’ll be here if you have any questions about QuickBooks Desktop. Enjoy your week.

I am trying to set up a new payroll account that will import time from T-sheets. I have QuickBooks Desktop 2018. My client has T-sheets. I have Admin access to their T-sheets. I do not have the option in QuickBooks to select Activate TSheets when I select Enter Time. Why is that?

Thanks for joining the thread, @Yakin.

Allow me to provide you with more information about connecting TSheets.

To connect QuickBooks to TSheets, you have to be signed in as the Master Administrator and switch to Single-User mode. This is why you don't have the option to Activate TSheets when you select Enter Time. Your client will have to go through these steps to integrate:

1. First, open the company file you want to incorporate with TSheets in Desktop and sign in as the Master Admin.
2. Next, switch to Single-User mode.
3. Go to the Employees tab, choose Enter Time, and pick Activate TSheets.
4. When a window appears asking you to Try TSheets for FREE?, click on the link.
5. Then, you can create a free trial or sign in to an existing account.
6.  Finally, your connection with TSheets is complete.

Now your client is connected to TSheets, and you can help them run their payroll. This article will give you more information: TSheets integration with QuickBooks.

I'm only a reply away if you have any more questions. Wishing you continued business success now and in the future.

Hello 

It seams since the T Sheets switched to Quick books Time, that it does not sync automatically , as in when we are complete with a job and it is billed out, we archive the job or delete from the active job list, although on each employees phone the past jobs are still showing up ? I am not sure but I thought there was a sync tab somewhere that would update the jobs list ?

Thank you

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@dmilmagic wrote:

When I sync my QBs account to T-Sheets, I'm having trouble getting the employee phone numbers to appear in the correct fields in T-Sheets. Are there any instructions on how to set up an employee's profile in QBs so that it syncs with T-Sheets and populates the correct information in the feilds provided? In doing some test edits and syncs, it doesn't appear to be consistent in the way that it maps information into T-Sheets from the QBs employee profile.

 

Dave Miller

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Good morning, @Ron Gerharz 1! Welcome to the Community and thank you for coming here with your question. I hope you had a great weekend. :)

If you're using QuickBooks Desktop there are two ways to sync depending on the type of integration you use.

If you're connected to QuickBooks Time through the web connector, here's how to start a sync:

1. Open QuickBooks Desktop. Make sure you are logged in to QB Desktop as admin and in single-user mode.
2. Once logged in, select File and then Update Web Services.
3. When the Web Connector opens, select your company file, and choose Update Selected.

If you're connected through Windows, here are those steps:

1. From the Home screen, go to Enter Time, then select Sync QuickBooks Time. OR,
2. Go to the Customers menu then select Enter Time and Sync QuickBooks Time. OR,
3. Go to the Employees menu then select Enter Time and Sync QuickBooks Time.

If you have any more questions or are having trouble finding these options, please feel free to reply to this post. All of us here in the Community are eager to help!

Hi 

Actually it is on our quickbooks mobile ap on each employees phone that the jobs are not updating, we have deleted or archived  completed jobs from a  desk top but they do not show on the mobile app of each employee and is showing the old jobs as well. I believe on the T sheets app there was a button to sync the mobile app, but cannot figure it out on our mobile apps can you help us Please.

Thank you

Let's try a bit of troubleshooting so we can get these app updated for you, @Ron Gerharz 1.

1. Have your employees log out of the app, then back in.  Oftentimes, this will force a sync and bring over and update new information such as new jobs or job updates. Tap your profile, then tap Sign Out.
2. We'll also want to try forcing a sync within the app. On your mobile device, in the upper left, tap the profile icon.  In the bottom right, click the arrows to force a sync.
3. If that doesn't work, uninstall and reinstall the QuickBooks Time mobile app:

• Note: Before uninstalling and reinstalling the app, make sure any timesheet data store in your mobile device has been able to sync with the web app, otherwise that timesheet data will be lost. Your employee can take screenshots of timesheets to replicate the time later if needed.

 If you're still not seeing these jobs update within the app, you'll want to send in the problem report from the employee’s device. Here's how:

• Open the QuickBooks Time mobile app
• Select More in the bottom navigation
• Select Settings
• Select Help & Support
• Select Report a Problem
• Select Other
• Add a description describing the issue in as much detail as possible. Screenshots can be added if desired.
• Tap Send Report

An agent will receive the report and reach out as soon as possible to assist in troubleshooting.

I'd love to hear how this goes. I'm here for any other questions you may have on this or anything else within the product. Have a fantastic start to your week!