Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
I'm getting the above error message on my Employees page. what does this mean? when will I be able to run payroll again?
I acknowledge the importance of Tax Withholding in Employee in QuickBooks. Let me figure this out for you @susan6703.
We are currently experiencing an issue with employee tax withholding. An error message appears, stating: "Uh oh. This isn't going as expected. We'll get to the bottom of things. Try again later." in the employee's page. Our Product Engineering team is aware of this and is working on a fix. Thank you for your patience.
In the meantime, I suggest reaching out to our Customer Support Team. This way, you will be added to the list of affected users and receive an email notification once we resolve the issue.
You can contact our Customer Support for QBO by clicking on the Help icon located at the top right of your account and ask them to add you to INV-107626.
Follow the steps below:
You can check this article for more information about the different types of support we offer and their availability: QuickBooks Online Support.
I want to make sure you have all the tools and resources you need to complete your payroll tasks, including year-end filings. These links contain topics as well as a checklist to help you handle each one.
If you have further questions about the Tax Withholding error in QuickBooks Online, please comment below. I would be here to assist you at any time.
According to your customer support people, which are a nightmare to get assistance from, it is my understanding this has been a known issue since the third or fourth week of June. Running payroll manually is unacceptable. An actual update, correspondence and updates from the support team would be appreciated. Spending 3 hours to report the issue a week ago and then 1.5 hours calling in today to try to get an update is not good customer service. The answer I received was they would have an update on Friday. That doesn’t provide any confidence that the issue would be repaired in time to run payroll this week. Determining and writing manual paychecks with no direct deposit capability is not good business. The support team actually told me to set up Venmo and pay the employees that way! I asked for a supervisor to return my call after 1.5 hours on the phone with customer service this morning. 12 hours later, still no call.
@MsNorthPND18RE: I acknowledge the importance of running Tax Withholding in Employee in QuickBooks.
Running tax withholding? Running in employee? What is that word salad supposed to mean?
The OP is asking about creating their payroll - paying their employees - which they cannot do because of a QuickBooks bug.
You have clicked a link to a site outside of the QuickBooks or ProFile Communities. By clicking "Continue", you will leave the community and be taken to that site instead.
For more information visit our Security Center or to report suspicious websites you can contact us here