The 3% connivance fee we are charging online is being recorded as a overpayment? Please help resolve this problem

I'm here to help fix the convenience fee showing as an overpayment in QuickBooks, Pure Marine.

Before we start, the convenience fee feature is currently under the beta phase. We've received similar reports about this issue. That being said, we are no longer offering the same feature to all customers due to requirements from the card brand network.

In addition to this, your business can charge customers a convenience fee for using a credit card, but there are rules, exceptions, and state laws to ensure that you stay compliant with the terms of your merchant processing agreement.

If your state supports charging convenience fees, you can add another line item for the fee. Here's how to create a service fee item:

1. Go to the Sales menu and select Products and services.
2. Select New and then click Service.
3. Give the fee a name such as Convenience fee.
4. Fill out the rest of the fields.
5. Click Save and close.
   
   

Once done, open the invoice and add the fee as another line item. Doing this will help ensure the payment matches the original invoice.

Check out the How to process credit card payments link with low fees and how to manage them as well. 

I also suggest contacting our QuickBooks Payments Team so they can check your setup about the convenience fee.

I'm just right here if you have other questions about managing customer's payments in QuickBooks. Take care and stay safe!

I have the same issue and do not want to create a line item every time a customer pays by credit card to offset the flaw in QBs seeing it as overpayment.  That is ridiculous!

@vivaleyla 

If you are running a B2B company, you can use another payment processor. You can set a rule for who will pay the fee when your customer uses a credit card.

This would then be classified as business income if you create it as a service. All I am trying to accomplish here is not pay the fees QuickBooks decided to tack on for online payments- why can we not easily pass this fee onto the customer?

This also does not seem right, having to go in and create another line expense after they have paid seems ridiculous when you have 100+ customers. 

Thanks or joining the thread, @hammertime. I'm here to walk you through how to include a service fee for products or services you sell to customers.

You can automatically charge late fees for overdue invoices in QuickBooks Online. You don't need to add them manually.

Initially, you'll need to create an item for the service fee and then add it to an invoice.

Here's how create service fee item:
 

1. Hover your mouse to the  Sales menu and click Products and services.
2. Select New then choose Service.
3. Enter a fee name.
4. On the Category dropdown, choose the category that best describes the fee.
5. Fill out the rest of the fields as needed.
6. Once done, select Save and close.
    

To add fee in an existing invoice, here's how:
 

1. Hover your mouse to the Sales menu and choose Customers tab.
2. Locate and open the customer's invoice.
3. From the Product/Service dropdown, select the fee item you created.
4. In the Message on invoice section, include a note about the fee (optional).
5. Then select Save and send or Save and close.
    

But if you already sent the invoice, here's how:
 

1. Click + New and select Invoice.
2. Fill out the invoice.
3. In the Product/Service dropdown, select the fee item you created.
4.  From the Message on invoice section, enter a note about the fee as well as the invoice number.
5. Then select Save and send or Save and close.
    

To get more insights into your sales and inventory, you can check out this article: How to group your products and services in QuickBooks Online.

You might also want to check out this article to learn more about QuickBooks payment fees: What are the fees for QuickBooks Payments?

You can always come back if you need any further assistance about recording convenience fees or recording payments. I'm always free to help you out. Have a beautiful day!