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I appreciate you reaching out about the issues you’re encountering with mileage tracking in QuickBooks Online (QBO, Indytapingdrywal.
We have received similar reports and are actively investigating the problem of Automatic Mileage tracking not recording trips in QBO. Please rest assured that our dedicated team is diligently working to resolve this issue as quickly as possible.
To keep you updated on the progress of our investigation, we recommend contacting our support team. You can follow these steps to be added to the group of affected users and receive updates via email:
- Go to the Help menu.
- Select the Search option.
- Click on the Contact Us button to provide details of your concern.
- Proceed by clicking Continue.
In the meantime, you can manually add trips in QuickBooks Online to ensure your mileage is accurately tracked.
Additionally, if you have used a personal vehicle for business purposes, I suggest reviewing this helpful guide on reimbursing employees’ mileage and vehicle expenses in QuickBooks Online.
Your patience and understanding are invaluable as we endeavor to rectify this matter. Should you encounter any further problems or have additional questions, please don’t hesitate to get in touch. We are committed to providing you with prompt assistance.
