I appreciate what you've done, patrick94. I have a workaround regarding your issue with the mileage tracker in the QuickBooks Online mobile app not working. Let's get into the details.
If you've already tried the fixes in this article: Fix mileage tracking issues in the QuickBooks mobile app, but still face the same issue, I suggest getting in touch with our Technical Support team. That way, they can further investigate the issue.
To do this through the app, simply tap the + button and select Ask QB Assistant. Otherwise, refer to the steps below:
- On your browser, sign in to your company file.
- Go to the Help menu.
- In the Type or Ask something field, enter your inquiry.
- Press Enter on your keyboard to send it.
You can visit this article for the schedule details of our support: Contact QuickBooks Self-Employed Support.
In the meantime, you can manually enter the trips into your QBO account using the web browser as a workaround. Follow the steps below:
- Select Miles.
- Edit the Date.
- You can add a start and end address.
- Enter the distance in the Add miles field.
- Add a Trip purpose note.
- When you're done, select Save.
Moreover, you can visit this link to learn more about tracking mileage in QuickBooks: Manually track mileage in QuickBooks Self-Employed
Furthermore, if you want to get reports of your federal estimated quarterly tax payments and annual tax info, visit this article for future reference: Get quarterly and annual tax info from QuickBooks Self-Employed.
Please feel free to comment back if you have additional concerns with mileage or QuickBooks. I'm always ready to help.
