Hello, reina sang.
Thank you for reaching out to the Community. I can help you verify your test transaction amounts in QBO. It is possible that browser related issue. Sometimes an overloaded browser stops QuickBooks Online from working correctly.
Open QuickBooks in a private or incognito window to see if the issue is with your browser. This can help us eliminate any cache-related problems that may have led to the issues. To open it, use the following shortcut keys:
- Google Chrome: Press CTRL + Shift + N
- Safari: Press Command + Shift + N
- Mozilla Firefox: Press CTRL + Shift + P
If the steps above are successful, I suggest clearing your browser's cache to boost browser-related issues. Some data stored on your browser can impact the transmitted data, resulting in some unusual responses.
If private browsing does not work, I recommend using a different browser. They'll provide you with the best and most secure QuickBooks experience possible. For more information, please see this article: System Requirements For QuickBooks.
However, if there's still no New payroll tasks option, here's another way to verify the test transaction:
- Go to Settings, then Payroll settings.
- In Bank accounts, tap Edit.
- Click Verify Amount, then enter and confirm the Amount.
For additional reference, you can check this article: Verify test transaction.
Please know I'm just a post away if you have any other questions about the direct deposit. Wishing you and your business continued success.
