Unable to connect bank account to payroll

Hi there, @lynsey-pcossiste.

We have an ongoing investigation on the payroll bank account setup issue. Our engineers are doing their best to fix it as soon as possible. I recommend contacting our Customer Care Support team so you'll be added to the list of affected users. This way, you'll receive email updates on the investigation's status and be notified once it's been resolved. 

Here's how:

1. Click the (?) Help icon in the upper right-hand corner of the dashboard.
2. Select Talk to a Human.
3. Enter a short description of your concern and press Enter.
4. Click I still need a human.
5. Select Contact Us to connect with our live support.
6. Choose Get a callback.
   

These write-ups provides additional info on payroll accounting preferences: 

• Payroll Accounting Settings
• Change your Payroll Bank Account

Please don't hesitate to reach out to us if you have further concerns about running payroll. The Community is always here to help.