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Level 1

unable to export intuit payroll to quickbooks online

I have been using Intuit payroll and quickbooks online for years and just recently started getting error messages when I add a garnishment and then go to export the payroll to quickbooks online. I was getting an error message stating that payroll could not find an account with that name. I did all the same set up as usual but suddenly it no longer worked. the account was there in quickbooks (because i set it up ahead of time) and the drop down box found it and I selected it but continued getting an error message stating that payroll could not find the account. Called intuit payroll and they said it was quickbooks online issue. Called quickbooks online and they sent me back to intuit payroll. I jury rigged a go around temporarily (just used an account that was no longer being used). However I now have a new employee with a new garnishment and its happening again. Called intuit payroll last week and a fella took a remote look at my screen while I did as he asked and he was unable to solve the issue and in fact made it worse. so as of now I cannot export ANYTHING (I was able to export all paychecks except for the one). I can't export any payroll at all now. Its like the payroll lost its connections to quickbooks online and can't find it anymore. 

 

I was told that there was an investigation, and was given a number. No expediting, no management getting involved, no discussion with any tech person. This issue is months old. If they don't have it fixed by now I don't have any hope its gonna get fixed soon. 

 

Anyone have any ideas on what to do next?  Anyway I can call someone that can actually DO something. I can't balance my books and move forward till this issue gets fixed. 

1 Comment
Moderator

unable to export intuit payroll to quickbooks online

I can see that you've been through a lot when exporting your payroll to QBO, petitepetinn.

 

We do appreciate reaching out to us here for help.I'm pleased to route you to the right support you need.

 

I'd suggest reaching out to our phone support team once again so they can review the case notes and be able to check the status of the investigation. 

 

Here's how:

  1. Go to the Help icon at the top right.
  2. Click Contact Us.
  3. Enter export payroll data as your concern, then click Let's talk.
  4. You'll have the option to Start messaging or Get a callback.

Please let me know how the conversation goes. I want to make sure this is taken care of.

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