Unable to run payrolls because of some missing information in each employee. Don't understand what these missing informantion are

Hello there,

We want to help you with your concern about running payroll. However, we need more information about the issue to provide a resolution and get this sorted out promptly.

Can you share more details about the error you're getting when running payroll? This way, we can help you complete the missing information. If you could provide a screenshot, it would greatly help.

Also, did you know your employees can edit some of their personal and tax info like name, address, and W-4 info through QuickBooks Workforce? I've attached an article you can share with them for future reference: Set up your QuickBooks Workforce account.

Please know that you're always welcome to post questions in this space. Have a great day ahead.

Hello,

it should have been a temporary QBO technical issue as the same operation done the day after didn't have the same warning. I didn't update nor made any change at any employee sheet (actually I tried to understand which was the missing informatin but with no success) and I was able to run the payrolls as I'm always be used to do.

Thank you

I appreciate you for coming back to the thread and clarifying your concern about receiving a warning for missing employee details. Let's perform troubleshooting steps so you can run payroll in QuickBooks Online smoothly.

I recommend logging into your QBO account on a private browser and running payroll from there. This is to rule out the possibility of a webpage issue that might cause you to keep getting an unexpected error.

Use these keyboard shortcuts based on the browser you're using:

• For Firefox or Microsoft Edge, press Ctrl + Shift + P.
• For Chrome, press Ctrl + Shift + N.
• For Safari, hold down Command + Shift + N.

If it works in incognito, I suggest clearing the cache of your regular browser. This removes the history or log of sites so you can start with a clean slate. If the steps above don't work, use another supported browser as an alternative.

Lastly, I'm adding this article to help you view payroll reports that you can use to see useful info about your business and employees in QBO: Run payroll reports.

Feel free to click the comment section below if you have other concerns with regard to managing your employee info in QBO. I'll be sure to get back to you. Have a good one, alessandro-topan.

I am having the same issue.  The error states that I need to enter personal information including date of birth, SSN, and address. That information is entered but it still shows up as an error.  I have tried two different computers, different browsers, incognito and I still receive the same error.

I received the error that I needed to enter personal information.  I have entered and re-entered the information.  Also, I have tried using two different browsers on different computers.

I can see that you did everything you could to fix this, @jravago. I know how difficult it is to be unable to process your tasks in QuickBooks Online (QBO) on time. I'll route you to the support that best handles this situation.

Since you still experience the same issue after performing the recommendations of my colleague above, I suggest contacting our phone support team to further investigate the root cause of the error. They can pull up your account in a secure place and can also perform a screen-sharing session (upon your request) to check your setup. Here's how:

1. Navigate to the Help menu and go to the Search tab.
2. Select Contact Us and enter a brief description of your concern. Example: Unable to run payroll. Getting error to enter employee's personal information.
3. Click Continue.
4. Then, choose either the Chat or Call option to connect with them.

To ensure you'll able to get assistance immediately, please visit our support hours page. 

Once everything is fine, you can now proceed in processing your payroll.

Additionally, the program allows you to run reports to easily track your payroll information, business finances, and employee details: Run payroll reports.

Come back to this post if you have other concerns or follow-up questions about processing payroll in QBO. I'm always here to help.