Let’s get this sorted out together Monique, and ensure smooth future payments.
The error message you received could indicate that you may already hit your direct deposit limit for this payroll period. Direct deposit limits apply to the total amount sent to all contractors within 6 days, including weekends, from the payroll submission date. To find your direct deposit limit amounts, follow the steps below:
- Go to Settings, then Payroll settings.
- Scroll to the Direct deposit section.
- Then, you'll see your limits per payroll.
Moreover, you can request to increase your direct deposit limit, which we will review within 2 business days and notify you via email about the outcome. If immediate payment is necessary, consider issuing paper checks to your contractors. Just remember to turn off the direct deposit option when processing payroll.
However, if you haven't exceeded the direct deposit limit, verify the banking details on your contractor profile, especially since the account was previously frozen. Update any incorrect information as needed.
Now, if you confirm that all details on your contractor's profile are accurate yet continue to face issues with direct deposit, contact our live payroll support team. They have the resources to access your account and address the problem in a secure environment.
Lastly, here are resource articles for guidance on fixing contractor payments, requesting a direct deposit reversal, and understanding different 1099 forms:
As always, we are here day and night to help you process your contractor's direct deposits. Just one click away.
