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Tree monkey
Level 1
posted
‎March 13, 2024 08:01 AM
last updated ‎March 13, 2024 8:01 AM

Unable to view my employee payroll

Hi

 

Im an employee whose employer uses QuickBooks payroll.

Up until recently I was able to sign in and view my payslip’s.

Now when signing in all I get is a page saying my employer is not connected to quickbooks payroll. Contact your employer for access etc.

Ive raised this issue with my employer and they sent a new invite to view my payroll.

Upon clicking on the link in the invite it then told me it was time to update my password which I did.

And then at sign in the exact same message appears of your employer is not connected etc.

Can anyone help with a suggestion as to what myself or my employer should do to remedy this?

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1 Comment 1
Tori B
QuickBooks Team
QuickBooks Team
‎March 13, 2024 08:54 AM

Unable to view my employee payroll

Good morning, @Tree monkey.

 

Thanks for taking the time to reach out to the QuickBooks Community. I hope you're having a great day so far. 

 

I checked our back end to see if we have any ongoing investigations for this issue. At this time, there isn't an investigation open. With that said, let's first try some basic troubleshooting steps. Such as clearing the cache from your browser. 

 

Web browsers collect cache to save time when loading repetitive data and images. Over time these files can become outdated and corrupted, causing issues such as the one with your error message. I'm including the links for all supported browsers that contain the steps to clear the cache below. 

 

 

After clearing the cache, please make sure to restart your browser so the changes can take effect.

 

If the issue persists, I recommend contacting our Payroll Support Team. This way, one of our payroll agents can review the account in a secure environment and investigate this matter further. To connect with our team: Contact QuickBooks Online Payroll.

 

Please let me know if there is anything else I can assist you with. Take care and have a wonderful day ahead! 

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