Discrepancies in Eureka Hours and bereavement balances often stem from mapping issues between QuickBooks Time and Payroll. To maintain accurate records in 2026, policy names need to align perfectly across both systems.
While the Paycheck History report features seven sections, the QuickBooks Workforce App condenses this information and keeps Section 7 (Time Off) as a separate category. If your Eureka hours are grouped under PAID TIME OFF, they are likely mapped to a default category. To fix this, create a custom policy specifically named Eureka Hours in your Time Off settings. If you do not do this, QuickBooks will continue to aggregate these hours under the generic PTO heading.
For more details, refer to the Create a custom time off type section in this article: Create and manage custom time off types in QuickBooks Online Payroll Premium or Elite.
A negative bereavement balance typically indicates an accrual mismatch. If you pay hours from a zero balance, the system withdraws the time and creates a negative result. Since bereavement usually does not accrue, set the policy to Unlimited or manually adjust the starting balance before running payroll.
Adjusting this balance is crucial for maintaining an accurate record within the program. Since the system treats Paid Time Off as a bank of hours, running payroll with a zero balance forces the software to record borrowed time, which triggers the negative balance.
Moreover, standardizing these names ensures a synchronized data. When policy names match exactly, the Workforce app will display Eureka Hours as its own line item in Section 7, matching the earnings shown in Section 1 and providing the transparency your employees expect.
If you have other questions about QuickBooks, please click the Reply button.
