I know this hasn't been an easy process for you, cbayer. Let me make it up to you by ensuring this gets sorted.
I understand you've contacted our support team, but I would still recommend reaching out to them again. They have full access to your account and can assist you in changing the Principal Officer.
Here's how to contact our support:
- Go to the Help (?) icon at the top.
- On the Assistant tab, click Talk to a human.
- Enter your concern in the Type something field, then click the send icon.
- Click on I still need a human tab.
- Select Get help from a human.
- You can either select the Chat with us or Have us call you option.
I appreciate your understanding on this matter. Please know that I'm determined to get this resolved.