Looking to set up my employee to accrue their allotted vacation time, even during sick and vacation days taken. The calculator deducts those hours and then accrues the new time. Any work arounds?
Thanks for reaching out to the Community. I'm here to help share some information about setting up accrued sick and vacation in QuickBooks Online.
In QuickBooks Online, you can change the policy for Sick or Vacation Pay by adding a current balance. This is the number of hours the employee has already earned.
You can also check out this article for more information: Set up sick and vacation pay in Online Payroll.
This will get you on the right track. If you need help in the future, we've recently updated our support experience. Let me route you to this link for more details: Contact the QuickBooks Online Customer Support team.
Keep me posted if you have additional questions about the accrued vacation and sick time. I'll be here to help.
My question is this. How to change setting to allow an employee to accrue vacation time when they are actually taking sick or vacation days off. QBO doesn't count that time during a pay period, and reduces the accruing of those hours. It has stumped everyone I have talked to at QBO thus far. This would be a backend setting, nothing a user could access.
Thus, was looking for a work around or another way to help my employees actually get their correct accrued time.
Welcome back, @lkf007,
I appreciate your time checking this with us. I can add a bit more about updating your employee's accruals in QuickBooks Online.
There are 2 option to do this in QuickBooks. Let me guide you how to do that:
Option 1: Manually edit the current accrual balance.
1. Go to the Workers menu.
2. Choose the Employees tab.
3. Click the employee name.
4. Click the Edit employee button.
5. Click the pencil icon in section 4: How much do you pay [Employee Name].
6. Manually adjust the hours in the Current balance field.
7. Click Done.
Option 2: Create a new Sick/Vacation pay policy.
1. Click the Workers menu.
2. Select the employee name.
3. Click on Edit employee.
4. Click the pencil icon in section 4: How much do you pay [Employee Name].
5. Click the Sick/Vacation Pay drop-down, click New Sick pay or New Vacation pay.
6. In the Hours are accrued drop-down, choose the following:
7. Enter the accrual rate and the frequency.
8. Click OK.
9. Click Done.
Please let me know if you need further assistance with QuickBooks. I'll be available to help you anytime. Have a great day!
Obviously, no one is reading my question, and just peppering me with robot answers.
This has nothing to do with the entry process. This is about how QBO counts the accrual time in the paycheck process. NOTHING I can input would change this. I'm looking for a back-end answer.
Apparently, no one is actually reading my question...just giving robot answers.
This has nothing to do with any information I can input. I can enter in the amount of time I want my employees to accrue in vacation and sick time. This is a back-end problem. QBO is not allowing vacation time accrual on actual vacation/sick time taken...during the PAYROLL process.
Thanks for getting back to us, @lkf007.
Let's get you to the right support to help fix the issue about your vacation/sick time accrual concern.
Since you can manually input the vacation hours on every employee's paycheck but still QBO isn't allowing to accrue them, I'd suggest reaching out to our QBO Customer Care Team. From there, they can help double-check your vacation/sick time policy and employee's data. Once reviewed, they can also forward your request to our back-end team for further assistance to help resolve it.
Here's how to get in touch with them:
For more information, you can check out this article: Contact Support Team.
Please update me how it goes on your end, @lkf007. If you need anything else, don't hesitate to click the Reply button below. I'll be here to help. Have a positive day!
Thanks for the information that you've given, @lkf007.
I'm here to help and get you pointed to the right direction to ensure that this issue will be taken care of.
I appreciate you reaching out to our phone support and trying the steps suggested by my peers. Since the steps didn't fix the issue, I'd suggest reporting this unusual behavior straight to our developers. Doing this, helps them isolate this matter and open an investigation if necessary.
You can do this by clicking on the Gear icon and select on Feedback. I will also do my part and raise this concern so this will be addressed.
Please know that the Community has your back whenever you need it. Have a good one.