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Level 1

WA Cares tax refund

Has anyone refunded their employees for the WA Cares Fund tax yet?  I use Enhanced payroll and was wondering how it needs to be entered in the Adjust Payroll Liability tab.  I'm assuming I enter the employee name and use the WA Cares Fund payroll code. Do I enter the refund as a positive amount?  Do I need to enter the Wage Base?  Do I need to enter the Income Subject to Tax?  I don't want to change anyone's W2 wages, just refund the payroll tax.  Thanks for any help. 

5 Comments 5
QuickBooks Team

WA Cares tax refund

Hello TerieP!

Thanks for reaching out to us. Let me help you in recording the Washington Cares Fund payroll tax refund.

First, you'll need to process an adjustment to zero out ‌liabilities and correct the year-to-date. You'll need to enter the amount as negative. Follow these steps:

  1. Go to the Employees menu, select Payroll Taxes and Liabilities, then select Adjust Payroll Liabilities
  2. Select the Item Name and enter the Amount of taxes collected as negative.
  3. Tap Save


You'll need to follow the same steps for all impacted employees. Once done, you'll need to create a reimbursement item and use it to pay back your employees.

I added this link if you need to run payroll reports on Excel: Excel based payroll reports.

Post a comment below if you have follow-up questions with payroll. Take care!

Level 1

WA Cares tax refund

Thank you!  This appeared to work and was much simpler than the instructions sent out by Intuit. 

Level 2

WA Cares tax refund

I just spent almost 40 min in Chat trying to get this info and I ended up just giving up.  Thank you so much!!!!

Level 1

WA Cares tax refund

Hello, This didn't work for me with Intuit Assisted Payroll, gives a message:

"You cannot adjust tax liabilities for taxes handled by the Intuit Payroll Service"


QuickBooks Team
QuickBooks Team

WA Cares tax refund

Let me route you to the right support to help you make a payroll tax adjustment, high5software.


If you are using QuickBooks Desktop Assisted Payroll Service, the option to adjust tax liabilities for taxes is unavailable. We'll need to contact the Assisted Payroll Support Team to pull up your account in a secure environment and help you make an adjustment. Here's how: 


  1. Go to Help, then choose QuickBooks Desktop Help.
  2. Click Contact Us.
  3. Enter your concern, then press Continue.
  4. Choose a way to connect with us:
    • Post a question and get an answer from experts and other customers.
    • Start messaging with a support expert.
    • Get a callback from an expert (availability may be limited).


Here's an article you can refer to for more details about adjusting payroll liabilities in QuickBooks Desktop. When you're ready, we can proceed to create a reimbursement. For the steps, you can refer to this article: Reimburse your employee. Once done, use the new item to pay your employees back on their next paycheck.


Additionally, I've got you these handy articles for future reference:


You can drop a comment down below if you have any additional concerns. Rest assured, I'll be here to assist you once again. You have a good one.

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