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jimidarke
Level 2

WagePoint ROE problems with automatic submission and printing

When I open QBO and click on Advanced Payroll settings, and click on ROE authorization, I simply get the message:

 

Something went wrong...

 

And nothing else happens.

 

I need to submit my employee's ROE immediately but have been unable to. It has been created, and although the ROE authorization was complete (I received the confirmation letter from Service Canada) it still says 'manual' ROE under the employee options. 

 

Please help me:

1. Confirm the ROE is completed and sent to Service Canada electronically

2. Print a copy of the ROE for my employee

 

Thanks in advance.

Solved
Best answer December 17, 2019

Best Answers
JamesM
QuickBooks Team

WagePoint ROE problems with automatic submission and printing

Hi there, 

 

It's important you're able to submit your employee's payroll so your account is in good standing. Don't worry, I'll be happy to steer you in the right direction with this. 

 

In order for me to confirm the info you're requesting, I'd need you to provide account specific data which allows me to access your account. Since this a public environment, I recommend reaching out to our support team using this link. One of our agents will be happy to take a look at your account and share info in a private/secure setting. 

 

Let me know if you have questions. 

View solution in original post

2 Comments 2
JamesM
QuickBooks Team

WagePoint ROE problems with automatic submission and printing

Hi there, 

 

It's important you're able to submit your employee's payroll so your account is in good standing. Don't worry, I'll be happy to steer you in the right direction with this. 

 

In order for me to confirm the info you're requesting, I'd need you to provide account specific data which allows me to access your account. Since this a public environment, I recommend reaching out to our support team using this link. One of our agents will be happy to take a look at your account and share info in a private/secure setting. 

 

Let me know if you have questions. 

jimidarke
Level 2

WagePoint ROE problems with automatic submission and printing

Thank you I've done so and you can close this thread. 

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