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BrianHart
Level 3

Washington Cares setup

QB desktop 2021

 

How do I restore the QuickBooks prompt offering assistance in setting up employee deductions for the new Washington Cares program.

 

Intuit provides this link about how to set up the deduction:

 

https://quickbooks.intuit.com/learn-support/en-us/help-article/employment-taxes/set-washington-cares...

 

However, that provides no information on how to do it manually at the employee level; it incorrectly assumes that I will see the popup within Pay Employees that promises to guide me through the process. The problem is that I was doing a routine payroll update and renewing our payroll subscription when I downloaded the particular update that includes this and was not in a position to go through that process at the moment. So I canceled out of that process and exited Quickbooks, and that guided process has never returned. Intuit provides no other information on how to do this manually.

 

I am not the accountant. I manage the computers (install & manage the network, computers, & servers, run updates, ensure the payroll subscription is current, etc), and the payroll person is not sure how to set up the deduction manually, so she is expecting me to figure it out so she can run payroll later today.

2 Comments 2
MaryLandT
Moderator

Washington Cares setup

Thank you for the detailed information about setting up the Washington Cares Fund payroll tax, BrianHart.

 

You're right that there isn't a manual process of setting up the new tax. That's why you need to download install the payroll update 22201 completely.

 

Here's how:

 

  1. Go to Employees, then select Get Payroll Updates.
  2. Select the Download Entire Update checkbox.
  3. Click Download Latest Update. An informational window appears when the download is complete.

 

Then, follow again this link to guide you through the process: Set up Washington Cares Fund payroll tax.

 

If you're still unable to see the prompt, I recommend contacting our QuickBooks Desktop Live Team. They can check this for you by pulling up your account and retrieving the setup.

 

Please get back to me if you have additional questions about setting up the Washington Cares fund. I'm always around to help you.

BrianHart
Level 3

Washington Cares setup

l should have mentioned that I had already downloaded 22201 previously and had re-downloaded 22201  last night as part of a full payroll update last night to ensure I had done everything possible before writing this post. That did not trigger anything that re-offered the setup. I also went to the Preferences option to restore all one-time messages, but that did not trigger the setup option either.

 

My payroll person is apparently in the office now logged onto their only QuickBooks computer trying to get payroll done. Your link on how to contact payroll support starts within QuickBooks, but I work remotely, so I cannot get into this client's QuickBooks while she is logged onto that computer.

 

She says something created the deduction, but she had to go into each employee's profile and add it to the employees. I believe that the system was supposed to offer to do that for us. I hope she did it correctly. I guess we will see what happens when she prints the paychecks in a bit.

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