Washington Paid Family Medical Leave - not calcluating correctly

Joe Park Construction · ‎January 12, 2022

I have ran the payroll update for 2022, which updated the percentages of the Washington Paid Family Medical Leave to the .6% that it should be. I have also updated my employees percentages to the 73.22%. The amount being taken out is incorrect, and is too high.

Example:

Employee is making $1200 for the paycheck. The amount being taken for the employee portion should be $5.27. It is taking an even $6.

How could I go about figuring out why it is taking the incorrect amount out? It is doing this for all of my employees.

AlcaeusF · ‎January 12, 2022

Hello @Joe Park Construction,

Thank you for posting here in the Community. I'm here to help you correct the rate to ensure the deductions will be correct when running payroll in QuickBooks Desktop.

I can see that you've already performed all the necessary troubleshooting steps from your previous post. Since you've already updated the rates in the employee profile and the tax table, please proceed with contacting our Payroll Support Team.

Our Customer Support Team for Basic and Enhanced is available from 6 AM - 6 PM PT (Monday - Friday). For Assisted Payroll, any time, any day. See the steps to get a hold of a specialist:

Open QuickBooks Desktop.
Click the Help tab at the top menu bar.
Select QuickBooks Desktop Help.
Enter your concern, then hit Continue.
Choose Get a callback.

For additional reference, I've attached a link you can use if you want to exempt employees from Washington Paid Family and Medical Leave in the future: Set up Washington Paid Family and Medical Leave.

Fill me in if you need a helping hand managing your payroll items and the rates for payroll. I'm always here to help. Take care always.

View solution in original post

AlcaeusF · ‎January 12, 2022

Hello @Joe Park Construction,

Thank you for posting here in the Community. I'm here to help you correct the rate to ensure the deductions will be correct when running payroll in QuickBooks Desktop.

I can see that you've already performed all the necessary troubleshooting steps from your previous post. Since you've already updated the rates in the employee profile and the tax table, please proceed with contacting our Payroll Support Team.

Our Customer Support Team for Basic and Enhanced is available from 6 AM - 6 PM PT (Monday - Friday). For Assisted Payroll, any time, any day. See the steps to get a hold of a specialist:

Open QuickBooks Desktop.
Click the Help tab at the top menu bar.
Select QuickBooks Desktop Help.
Enter your concern, then hit Continue.
Choose Get a callback.

For additional reference, I've attached a link you can use if you want to exempt employees from Washington Paid Family and Medical Leave in the future: Set up Washington Paid Family and Medical Leave.

Fill me in if you need a helping hand managing your payroll items and the rates for payroll. I'm always here to help. Take care always.

SummerLove · ‎March 16, 2022

Joe Park Construction, did you ever get this resolved? I've had the same issue and QB payroll support was not able to help. I've been manually correcting the PMFL tax every payroll, otherwise it calculates both the old 63.33 rate and the new 73.22 rate. It won't recognize the change to the new rate in the employee other tab for taxes.

jamespaul · ‎March 16, 2022

Hello, SummerLove.

I'd like to turn the tables around and help you fix the PFML tax calculation issue in QuickBooks.

You might have already done this during your call with our support but let's do the following steps to fix the rate calculations.

Make sure to have the latest payroll update if you haven't done so already. This will ensure that all updated related to the tax rates are implemented in the program:

Go to the Employees menu, then select Get Payroll Updates.
Check the Download Entire Update box.
Click Download Latest Update.

If it still doesn't recognize the new the rate, then this might be related to your payroll items. You mentioned that it calculates the new and old rates when you run payroll.

You'll want to verify and check the rates on the payroll item itself by going to Lists, then select Payroll Item Lists. Find and open the PMFL item and verify the rates.

Now, go back to one of your employee's profile and go to the Other tab again. Highlight the payroll item and click the Delete button, then hit OK.

Open the employee's profile again and reassign the PFML item list, then hit OK. This will refresh the tax rates under that employee. Process and run payroll to check on the calculated amounts.

If you need to check on your employees' payroll data, you can pull up a specific report. Simply click the Reports menu, hover on Employees & Payroll, then select a report.

Need to create a payroll summary report? This guide will help you with the process: Create a payroll summary report.

Should you have any other concerns regarding your payroll taxes (or if you need help recording your transactions), fill me in with the details and I'll get back to you as soon as possible.

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Washington Paid Family Medical Leave - not calcluating correctly